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| Section | Weight | Objectives |
|---|---|---|
| Advanced Features and AI | 25% | - AI-powered routing and automation - Advanced workflow design - Analytics and optimization - Third-party integrations and APIs |
| Digital Channels | 15% | - Digital channel troubleshooting - Digital contact routing configuration - Chat, email, SMS, social media channel integration |
| Telephony and Call Routing | 30% | - Webex Contact Center telephony architecture options - Inbound and outbound telephony settings - Voice call routing components configuration - Telephony integration configuration - Voice channel troubleshooting |
| Tenant Configuration and Reporting | 30% | - Call recording configuration - Reporting dashboards and visualizations - Agent and supervisor desktop setup - User and team configuration - Network requirements for Webex Contact Center |
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NEW QUESTION # 32
Quantum Innovations wants to automate the handling of these customer queries: product warranty details current promotions delivery timelines nearest store based on a postal code The solution must provide accurate responses quickly and consistently .
Which solution meets the customer requirements?
Answer: A
NEW QUESTION # 33
A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center.
Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)
Answer: C,D
Explanation:
Screen recording with call audio in Webex Contact Center is a quality-management capability, not a generic flow or Webex Connect capability. Cisco positions Webex Workforce Optimization as the suite for quality management, workforce management, and related supervisor quality workflows. Screen recording requires the WFO quality management components and the proper Quality Management entitlement or license. Custom connectors to conversation intelligence platforms may export or analyze conversation data, but they do not create the native supervisor screen-recording capability. Webex Connect is the CPaaS/digital-channel automation platform and is not used to capture agent desktop screens with call audio. Calabrio ONE is historically associated with workforce optimization, but the Cisco answer pattern for current Webex Contact Center setup is Webex WFO plus the Quality Management license. That combination gives supervisors the recording and evaluation layer needed to review agent application usage and process compliance. Reference:
Cisco Help, Webex Contact Center Setup and Administration Guide; Webex Contact Center Data Sheet.
NEW QUESTION # 34
An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?
Answer: D
Explanation:
The Customer Activity Record repository contains contact-level activity details for call handling events, including calls taken or placed by an agent. Querying this repository provides the interaction activity needed to count the agent's handled and outbound call events.
NEW QUESTION # 35
A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?
Answer: D
Explanation:
Call Admission Control (CAC) combined with adaptive video resolution helps optimize bandwidth usage by dynamically adjusting video quality according to network conditions and limiting oversubscription. SIP normalization and H.323 gatekeepers do not directly address modern Webex video bandwidth optimization strategies.
NEW QUESTION # 36
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
Answer: B,E
Explanation:
Cisco documents two Local Gateway trunking models for Webex Calling: registration-based trunks and certificate-based trunks. A registration-based trunk has the local gateway maintain SIP registration toward Webex Calling, and the signaling relationship is established through that registration. Cisco's trunk and dial plan documentation describes this model as an implicit connection based on the gateway's registration. A certificate-based trunk uses mutual TLS and certificate trust to authenticate signaling without SIP registration in the same way. These are the formal trunking choices used when integrating on-premises voice infrastructure with Webex Calling and, by extension, supporting Webex Contact Center telephony designs that use Local Gateway. DNS-based trunks are not a Cisco trunking model name in this context. PSTN trunks and enterprise trunks are generic or design descriptions, not the two Local Gateway models. For 300-830, the key is recognizing the official Webex Calling trunk model terminology. Reference: Cisco Help, Configure Local Gateway on Cisco IOS XE for Webex Calling; Configure trunks, route groups, and dial plans for Webex Calling.
NEW QUESTION # 37
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