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NEW QUESTION # 23
A CMDB Administrator wants to start utilizing the CMDB Health Dashboard and its Key Performance Indicators.
What does the Administrator do to start using this dashboard?
Answer: A
Explanation:
The CMDB Health Dashboard is available as part of the ServiceNow CMDB capability and does not need to be separately downloaded from the ServiceNow Store or enabled through a special dashboard system property. The dashboard framework is available by default for authorized users. However, this question is specifically asking what must be done to start using the dashboard, not what is required to refresh calculated scores. Health calculations and score updates depend on scheduled jobs, but the dashboard itself is not something the administrator downloads or separately installs. Option A is a common trap: scheduled jobs are needed to generate current health scores, but they are not the action required to activate or obtain the dashboard. Therefore, the best answer is that nothing additional is required because the dashboard is activated by default.
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NEW QUESTION # 24
(Choose two options.)
A CMDB Administrator wants to educate the team about the actions that can be performed within CMDB Workspace.
Which actions can be initiated from CMDB Workspace?
Answer: A,C
Explanation:
CMDB Workspace provides governed experiences for both duplicate remediation and CMDB Data Manager policy administration. Duplicate CI records can be investigated and remediated through the de-duplication dashboard in CMDB Workspace. This purpose-built interface centralizes duplicate identification, comparison, prioritization, and controlled remediation rather than forcing administrators to use generic task lists.
CMDB Data Manager is also available from the Management area of CMDB Workspace. An authorized administrator can create, publish, and manage policies, including certification policies that validate designated CI attributes and generate tasks for responsible users.
Discovery execution is performed through Discovery administration capabilities, not CMDB Workspace.
New class creation is performed through CI Class Manager rather than being one of the direct CMDB Workspace actions tested here. Therefore, A and D are correct.
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NEW QUESTION # 25
An Asset Manager wants to ensure that Asset records and CI records are kept synchronized automatically.
How does the Manager do this? (Choose two.)
Answer: A,D
Explanation:
In Data Foundations, "Govern" includes maintaining consistency between closely related data domains so that operational and asset lifecycle processes remain trustworthy. For hardware endpoints (and other asset-backed items), Asset and CI records often represent the same real-world item from two perspectives: financial
/lifecycle management (Asset) and operational/service context (CI). Automatic synchronization prevents drift such as different owners, locations, or statuses appearing in Asset vs CI, which can cause reporting errors, incorrect fulfillment decisions, and audit issues.
The platform supports synchronization through out-of-box synchronization logic (commonly implemented as business rules and related configuration) that updates the CI when an Asset changes, and updates the Asset when a CI changes-so the records stay aligned regardless of which team updates which record. Therefore, ensuring the Asset-to-CI update logic is active (A) and the CI-to-Asset update logic is active (B) is the right way to keep data synchronized automatically.
Option C is not required for synchronization; the intent is near real-time consistency driven by record changes, not batch jobs that run later. Scheduled jobs might exist for other maintenance activities, but they are not the primary mechanism for keeping Asset/CI synchronized. Option D is important as a data quality principle-ideally one Asset maps to one CI for physical items-but "ensuring one-to-one mapping" is not the automation mechanism itself. Automation is achieved through the active synchronization logic, which is why A and B are the correct answers.
NEW QUESTION # 26
A CMDB Manager is responsible for ensuring CI data accuracy across the organization and has identified opportunities to improve data quality by adjusting how conflicting values from multiple discovery sources are resolved.
Which CMDB 360/Multisource CMDB capability directly supports the Manager's ability to refine and validate these adjustments?
Answer: D
Explanation:
CMDB 360/Multisource CMDB retains information about the values contributed by individual data sources.
When reconciliation logic is modified, the administrator can perform a recompute operation so the latest rules are applied to the stored source contributions without waiting for every external system to send the data again.
This enables administrators to test and refine source-precedence or dynamic reconciliation rules and then recalculate the resulting CI attribute values using the available historical source data. The capability is particularly useful when correcting an inappropriate source-priority rule or implementing dynamic rules such as Most Reported or Last Updated.
CMDB 360 does not eliminate identification rules, permanently lock records, or automatically archive records based on quarterly reporting behaviour. Identification remains necessary to match incoming data to the correct CI, while reconciliation determines which authorized source controls an attribute.
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NEW QUESTION # 27
A Configuration Manager notices that the CMDB Health Dashboard Completeness Key Performance Indicator is low.
What can the Configuration Manager do to obtain a KPI that represents only CIs that are managed?
Answer: A
Explanation:
Health Inclusion Rules determine which CI records are included in CMDB Health calculations. Health Inclusion Rules The Configuration Manager can configure conditions for the relevant CI classes so that only managed, operationally relevant, or management-ready CIs contribute to the Completeness KPI.
For example, an inclusion rule can limit the calculation based on lifecycle stage, operational status, environment, discovery source, or another class attribute that identifies managed CIs. This prevents unmanaged, retired, transitional, or incomplete populations that are not yet under governance from distorting the organization's health score.
A custom business rule is unnecessary and would introduce avoidable customization and maintenance effort.
The score also does not have to include the entire CMDB because each health metric can have a separately controlled evaluation scope. Therefore, configuring Health Inclusion Rules i
NEW QUESTION # 28
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