ITIL-4-CDS Practice Exam Questions - Examcollection ITIL-4-CDS Free Dumps

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Deliver and transition services25%- Service delivery and operational practices
  • 1. Service operation and control
    • 2. Service integration and management
      - Service transition and change management
      • 1. Change enablement and release management
        • 2. Deployment and implementation
          Topic 2: Create and develop services25%- Service design and development practices
          • 1. Requirements definition and specification
            • 2. Service components and architecture
              - Quality assurance and validation
              • 1. Service level management
                • 2. Testing and verification
                  Topic 3: Plan and build service value streams25%- Resource and capability management
                  • 1. Buy vs build and sourcing strategies
                    • 2. Planning and allocation
                      - Service value system and value streams
                      • 1. Core concepts and principles
                        • 2. Designing value streams and workflows
                          Topic 4: Support and improve services25%- Service support and incident management
                          • 1. Service desk and request fulfilment
                            • 2. Incident and problem management
                              - Performance measurement and improvement
                              • 1. Metrics and monitoring
                                • 2. Continual improvement practices

                                  >> ITIL-4-CDS Practice Exam Questions <<

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                                  Each format specializes in a specific study style and offers unique benefits, each of which is crucial to good ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS) exam preparation. The specs of each Peoplecert ITIL-4-CDS Exam Questions format are listed below, you may select any of them as per your requirements.

                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q61-Q66):

                                  NEW QUESTION # 61
                                  Which statement about `service integration as a service' isCORRECT?

                                  Answer: D


                                  NEW QUESTION # 62
                                  An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

                                  Answer: C


                                  NEW QUESTION # 63
                                  Which of the following involves consideration of the skills and availability of both internal and external resources?

                                  Answer: D


                                  NEW QUESTION # 64
                                  An organization has departments that are structured as Sales, Business Operations, and Quality Control. Each department has its own set of responsibilities, reporting lines and authorities, and they manage their internal processes independently. What type of organizational structure is this an example of?

                                  Answer: D


                                  NEW QUESTION # 65
                                  A user has logged an incident saying that transactions via the company website are very slow.
                                  The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
                                  Which is the BEST approach for the service desk to use for escalating this incident?

                                  Answer: C


                                  NEW QUESTION # 66
                                  ......

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