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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Employee Record Management	20%	- Employee Data Model - Onboarding/Offboarding Processes - Employee Documents and Signatures - Employee Service Center
Topic 2: Designer Integration	25%	- Integration with HCM Systems - Configurable Workspace Integration - Employee Readiness using Workforce Dimensions
Topic 3: HR Case Management	25%	- HR Case Lifecycle - HR Case Metrics and Reporting - HR Case Creation and Assignment - Case Templates and Quick Actions
Topic 4: Core Configuration	30%	- HR Service Catalog Configuration - Virtual Agent for HR - HR Service Administration - HR Document Generation

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q101-Q106):

NEW QUESTION # 101
At what level is User Criteria set to control who can read and edit knowledge articles?

A. In either the Knowledge Base or Article.
B. In the Knowledge Base only.
C. In the Knowledge Article only.
D. In the User record.

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html

NEW QUESTION # 102
Which plugin is recommended when upgrading from the global version of HR to the scoped version?

A. Human Resources Scoped App Lifecycle Events [com.sn_hr_lifecycle_events]
B. Human Resources Scoped App: Data Migration [com sn_hr_migration]
C. Human Resources Scoped App: Employee Relations [com.sn_hr_employee_relations]
D. Human Resources Scoped App: Integrations [com sn_nr_integrations;

Answer: D

NEW QUESTION # 103
What is the role of Trigger conditions in activity sets?

A. It defines order number for the activity set.
B. It defines the relationships between fields m various tables.
C. it defines specific employees to the activity set targets.
D. It defines when the activity set should be initiated.

Answer: A

NEW QUESTION # 104
If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?

A. HR Basic [sn_hr_core.basic]
B. Delegated Developer [delegated_developer]
C. Scoped Developer [sn_hr_core.developer]
D. HR Manager [sn_hr_core.manager]

Answer: B

NEW QUESTION # 105
When does the platform assign a Client Role to a user?

A. Client Roles are automatically added with Group membership
B. When an HR Profile is created or modified for the employee
C. Client Roles must be manually added to each employee record
D. When a User record is created for the employee

Answer: B

Explanation:
Comprehensive and Detailed Explanation: Client Roles in ServiceNow HRSD are specialized roles that define what an employee can see and do on the Employee Service Center (Portal). The platform assigns these roles automatically when an HR Profile is created or modified for the employee. This automation is driven by the " Employment Type " and " Status " fields on the HR Profile. For instance, if an employee is marked as
" Active " and " Full-time, " the system triggers a logic that assigns the standard " Employee " client role. If the status changes to " Alumni " upon offboarding, the system modifies the roles accordingly. This ensures that access to sensitive HR portals and services is always synchronized with the employee ' s current lifecycle stage within the company, maintaining security without requiring manual intervention from the System Administrator or HR Admin every time a person joins or leaves.

NEW QUESTION # 106
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