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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | Unified Contact Center Enterprise Specialization |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccea.html |
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Cisco 500-442 Certification Exam is designed for individuals who wish to demonstrate their knowledge and skills in administering the Cisco Contact Center Enterprise (CCE) solution. 500-442 exam assesses the candidate's ability to configure, deploy, troubleshoot, and maintain contact center solutions using the Cisco CCE platform. Administering Cisco Contact Center Enterprise certification is intended for professionals who work with large-scale contact centers and have experience in administering contact center solutions.
NEW QUESTION # 15
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
Answer: B
Explanation:
Cisco CCE uses Windows Active Directory for user authentication and security group membership to control access to administrative tools like Configuration Manager and Script Editor.
Why the Correct Answer is Right: C is correct. Security group membership for CCE tool access is managed directly in Active Directory (AD). The CCE installer creates specific AD security groups (e.g., UCCEConfig, UCCEScript) during installation. Administrators add user accounts to these AD security groups to grant access to Configuration Manager, Script Editor, and other CCE tools. This is documented in the Cisco CCE Installation Guide.
Why Each Incorrect Answer is Wrong: A is wrong because CCE Admin page manages CCE operational objects (agents, teams, skill groups) but does not control Windows Active Directory security group membership for tool access. B is wrong because Domain Manager is not a standard CCE component-it is not the interface used to manage AD security group membership. D is wrong because Configuration Manager itself requires the user to already have appropriate AD group membership before they can access it-it cannot be used to grant access to itself.
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NEW QUESTION # 16
How can the Extension Mobility feature be described?
Answer: A
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0 The correct answer is C.The Extension Mobility feature can be described as follows1:
* The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones1.
* The feature enables users to log in to any phone that supports Extension Mobility and use it as their own phone1.
* The feature supports both intra-cluster and cross-cluster scenarios, where users can log in to phones that are located within the same or different Unified CM clusters1.
The other options are incorrect because:
* Option A is incorrect because the device profile needs to be created in Unified CM, not CCE, and associated with the user, not the agent1.
* Option B is incorrect because only the device profile needs to be added to the pg user account, not the phone2.
* Option D is incorrect because the Extension Mobility Cross Cluster works on phones that are located in different Unified CM clusters, not the same cluster1.
Extension Mobility is a feature of Cisco Unified Communications Manager (CM) that allows users to temporarily access their personal phone settings, such as line appearances, services, and speed dials, on different Cisco Unified IP Phones. This feature is particularly useful in environments where users change workspaces frequently or share workspaces with others.References:Cisco Unified CM's official documentation provides comprehensive details on the Extension Mobility feature, including its setup, configuration, and usage.
NEW QUESTION # 17
What value is used for Variable REQUERY_NO ANSWER?
Answer: C
NEW QUESTION # 18
What is the maximum number of attributes that can be assigned to an Agent?
Answer: D
Explanation:
In Cisco CCE Precision Routing, Attributes are characteristics assigned to agents (e.g., language, product knowledge, skill level) that Precision Queues use to route calls to the best-matched agent. System limits govern how many attributes one agent can carry.
Why the Correct Answer is Right: B is correct. Cisco's official documentation for CCE Precision Routing specifies a maximum of 50 attributes per agent. This hard limit is imposed by the system's data model and is documented in the Cisco Unified Contact Center Enterprise Features Guide.
Why Each Incorrect Answer is Wrong: A is wrong because 40 is below the actual limit and does not correspond to any documented system boundary for agent attributes. C is wrong because 200 exceeds the per- agent limit; while CCE may support up to 200 attributes system-wide, the per-agent assignment limit is 50. D is wrong because 500 is far above the documented limit and would be architecturally impractical given the attribute matching logic used by Precision Queues during routing decisions.
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NEW QUESTION # 19
Which two components are needed to setup RONA? (Choose two.)
Answer: A,E
Explanation:
To set up Ring No Answer (RONA) in a Cisco Contact Center Enterprise (CCE) environment, the two essential components are:B.Call Routing Logic:This involves configuring the call routing scripts or routing strategies to handle scenarios where an agent does not answer within a specified time, ensuring that the call is redirected or queued appropriately.C.System timers:These are configured to define the time duration an agent's phone rings before the call is considered unanswered (RONA). Adjusting these timers ensures that calls are managed efficiently and in a timely manner when agents are unavailable.References:Cisco's technical documentation for CCE includes sections on call routing and system configuration, which detail the setup and management of RONA settings and behaviors.
NEW QUESTION # 20
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