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| Section | Weight | Objectives |
|---|---|---|
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance |
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NEW QUESTION # 77
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?
Answer: C
Explanation:
Chaos engineering is the best technique in this context because it proactively tests the resilience of a large and complex infrastructure by intentionally introducing failures. This helps identify weaknesses before they cause incidents that impact users.
NEW QUESTION # 78
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?
Answer: A
Explanation:
Risk appetite is the amount and type of risk that an organization is willing to take in order to meet its objectives. It is set by the governing body and provides the boundaries within which teams can make autonomous decisions quickly, which is essential when authority is delegated in a high- velocity environment.
NEW QUESTION # 79
Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design
Answer: D
Explanation:
The service value system in a digital operating model emphasizes collaboration, shared responsibility, and value co-creation between service providers and consumers. A key characteristic is fostering a culture of high performance where value is jointly created rather than delivered in isolation. It also reflects closer alignment and integration between providers and consumers, supporting shared accountability for outcomes rather than strict ownership boundaries.
NEW QUESTION # 80
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
Answer: C
NEW QUESTION # 81
An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?
Answer: D
Explanation:
A minimum viable product is a version of a product with just enough features to allow it to be released to real users and to generate validated learning. It supports the "valuable investments" objective by testing assumptions cheaply and quickly, avoiding large investments in products that may not deliver the expected value.
NEW QUESTION # 82
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