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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Configuration and setup of GPR
- Data preparation and model training
- Performance monitoring and reporting
- Getting started and prerequisites
AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Creating and managing action maps
- Setup and configuration basics
- Optimization and continuous improvement
- Defining customer segments and engagement strategies

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q100-Q105):

NEW QUESTION # 100
Which performance metric is specifically used to compare outcomes between GPR and legacy routing methods?
Response:

Answer: C


NEW QUESTION # 101
Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

Answer: C


NEW QUESTION # 102
Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

Answer: A


NEW QUESTION # 103
Which of the following is NOT a valid action in a GPE Action Map?
Response:

Answer: C


NEW QUESTION # 104
Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 105
......

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