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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Identify competitive differentiators
  • 2. Position SAP Customer Experience portfolio value
  • 3. Explain customer-centric business transformation
Topic 2: SAP Customer Experience Solutions, Processes and Strategy41-50%- SAP CX Portfolio
  • 1. Customer data and experience management
  • 2. SAP Sales Cloud and Service Cloud positioning
  • 3. SAP Commerce Cloud capabilities
  • 4. SAP Emarsys and customer engagement
- Business Process Integration
  • 1. Omnichannel customer engagement
  • 2. Integration with SAP Business Suite
  • 3. Lead-to-cash processes
Topic 3: Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. B2B and B2C commerce use cases
  • 2. Retail customer experience scenarios
  • 3. Customer loyalty and retention strategies

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

Answer: B,C,D


NEW QUESTION # 26
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

Answer: A,C,E


NEW QUESTION # 27
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

Answer: D


NEW QUESTION # 28
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

Answer: C,D,E


NEW QUESTION # 29
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 30
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