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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 2	Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.
Topic 3	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
Topic 4	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
Topic 5	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 6	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.

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Salesforce-Slack-Administrator Test Topics Pdf | New Salesforce-Slack-Administrator Practice Materials

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Salesforce Certified Slack Administrator Sample Questions (Q70-Q75):

NEW QUESTION # 70
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)

A. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
B. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
C. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).
D. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
E. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.

Answer: D,E

Explanation:
Slack recommends:
"Setting a clear channel topic and pinned posts help define scope, and creating dedicated channels (like #help- payroll) directs users to the right place without overloading unrelated channels." Manually redirecting (A, C) or adding payroll staff into a benefits channel (D) doesn't address root cause or improves structure.
(Reference: Slack Administration Study Guide - Channel Organization Best Practices)

NEW QUESTION # 71
Which TWO statements are true about workflows? (Choose two.)

A. It is currently possible for Org Owners and Admins to view all workflows created in an Enterprise Grid org.
B. It is not possible to create a custom workflow for your team in fewer than five clicks.
C. Workspace Owners and Admins can view all published workflows created by members of their workspaces.
D. To see all workflows in a workspace, you need to be an Owner or Admin of that workspace.

Answer: A,C

Explanation:
Slack's Workflow Builder allows users to create workflows without writing code, and Admins have visibility over workflows to maintain governance.
According to Slack documentation:
"Workspace Owners and Admins can view and manage all published workflows in their workspace." "For Enterprise Grid organizations, Org Owners and Org Admins can see workflows across all workspaces." Option A is false - creating a workflow is a quick process requiring fewer than five clicks. Option C is inaccurate because regular members can also view workflows they have access to via Workflow Builder, not just Owners or Admins.
(Reference: Slack Administration Study Guide - Workflow Builder and Admin Controls)
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NEW QUESTION # 72
You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

A. Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.
B. Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.
C. Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.
D. Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.

Answer: B,D

Explanation:
Slack recommends using Workflow Builder to:
"Trigger onboarding workflows automatically when employees join channels, and use custom forms to collect consistent information and reduce unnecessary communication." Inviting new hires as Single-Channel Guests (Option B) is not relevant because they are expected to have full access pre-onboarding.
(Reference: Slack Administration Study Guide - Automating Onboarding with Workflows)
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NEW QUESTION # 73
You're the Workspace Primary Owner of a Slack Free plan. You want to allow all employees in your company to join your workspace when they're ready. You also want to prevent anyone outside your company from accessing your workspace without admin approval.
What should you do?
(Select the best answer.)

A. Direct your employers to access Slack through your identity provider (IdP).
flow from the workspace settings page.
B. Invite all employees to the workspace by entering their email addresses in the invite
C. Allow all workspace members to invite new members.
D. Enable employees to sign up for the workspace using the company's email domain.

Answer: D

NEW QUESTION # 74
You're a Slack admin for SealBox, a company specializing in waterproof laptop cases, In preparation for a new product launch, SealBox partners with an advertising agenoy, Ad Heroes Inc, You create a Slack Connect channel and share it with Ad Heroes' Slack workspace.
The members of the Ad Heroes team are concerned about losing access to messages and files shared in the channel once the project ends and the channel Is disconnected.
What will happen once the channel is disconnected?
(Select the best answer.)

A. All organizations will retain full access to the channel's history and can continue to use its normal.
B. Ad Heroes will retain full control over the channel's history and can continue to post messages and files in it as normal.
C. Ad Heroes will keep an archived version of the channel, but only files posted by Ad Heroes' workspace members will be visible in the channel.
D. The channel will be archived on Ad Heroes' workspace, but all messages and files shared by both organizations will remain accessible.

Answer: D

NEW QUESTION # 75
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