Comprehensive and Up-to-Date EXIN ITILFNDv4 Practice Exam Questions

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Understand the activities of the service value chain- Deliver & Support
- Engage
- Improve
- Design & Transition
- Obtain/Build
- Plan
Understand the purpose and components of the ITIL service value system- Service Value Chain
- Governance
- Continual Improvement
- Guiding Principles
- Practices
Know the purpose and key terms of 15 ITIL practices- Monitoring and Event Management
- Release Management
- Problem Management
- Deployment Management
- Continual Improvement
- Incident Management
- IT Asset Management
- Service Configuration Management
- Service Level Management
- Service Request Management
- Information Security Management
- Supplier Management
- Service Desk
- Relationship Management
- Change Control
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Start where you are
- Optimize and automate
- Progress iteratively with feedback
- Collaborate and promote visibility
- Keep it simple and practical
- Think and work holistically
- Focus on value
Understand the four dimensions of service management- Partners and Suppliers
- Organizations and People
- Information and Technology
- Value Streams and Processes
Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor

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EXIN ITIL 4 Foundation Sample Questions (Q87-Q92):

NEW QUESTION # 87
Which 'service level management' activity helps staff to deliver a more business-focused service?

Answer: C


NEW QUESTION # 88
Which are objectives of problem management?
1. Eliminate recurring incidents
2. Minimize the impact of incidents that cannot be prevented
3. Increase visibility and communication of incidents
4. Provide a trigger for the raising of incidents

Answer: A


NEW QUESTION # 89
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?

Answer: A


NEW QUESTION # 90
Which of the following is the MOST important for effective incident management?

Answer: D


NEW QUESTION # 91
Which dimension considers data security and privacy?

Answer: B


NEW QUESTION # 92
......

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