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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Service Request Management	25%	- SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements
Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control
Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q31-Q36):

NEW QUESTION # 31
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. Users have not been given the "Knowledge Analyst" role.
B. The Base Locale for the articles has not been enabled in the correct language.
C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
D. The User Group selected for authoring articles has been set to 'External".

Answer: A

NEW QUESTION # 32
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are actions on a service request (SR) that must be completed by a specific time.
B. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
C. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
D. Milestones are commitments to handle SRs within certain timelines.
E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

Answer: B,C,E

NEW QUESTION # 33
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

Answer: C

NEW QUESTION # 34
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Reports
B. Exports
C. Objects
D. Fields
E. Icons
F. Themes
G. Roles and privileges
H. Object workflow

Answer: A,B,C,D

NEW QUESTION # 35
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
B. not be able to preview your application before you publish it
C. have to contact Oracle Support for the permission to deploy your custom DCS application
D. be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

NEW QUESTION # 36
......

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