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| Section | Objectives |
|---|---|
| Data Tools and Integration | - DataRaptor extraction, transformation, and load patterns - Integration Procedures and external system interaction |
| FlexCards | - Data sources and contextual display strategies - Designing and configuring FlexCards |
| OmniStudio Fundamentals | - Use cases for OmniStudio in Salesforce Industries - OmniStudio architecture and components |
| OmniScripts | - Building guided user interactions with OmniScripts - Conditional logic and dynamic user flows |
| Industry Use Cases and Deployment | - Best practices for Salesforce Industries solutions - OmniStudio deployment and performance considerations |
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NEW QUESTION # 25
An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript. What three OmniScrlpts elements should be used to meet the requirements? Choose 3 answers
Answer: B,D,E
Explanation:
The three OmniScript elements that should be used to meet the requirements are: DataRaptor Extract Action, Email Action, and Calculation Action. A DataRaptor Extract Action can retrieve data from a Salesforce object, such as total insurance premiums paid and the difference year over year, and store it in an Interface object or a JSON object. An Email Action can send an email to the customer with a summary report attached, using data from an Interface object or a JSON object. A Calculation Action can perform mathematical operations on data from an Interface object or a JSON object, such as calculating the difference year over year
NEW QUESTION # 26
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor. Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers
Answer: B,D,E
Explanation:
The three tools that should be used in the solution are DataRaptor Turbo Extract, Integration Procedure, and DataRaptor Load. DataRaptor Turbo Extract can be used to retrieve all open cases that have a case type of "network issue" from Salesforce in batch mode. Integration Procedure can be used to orchestrate the data flow between Salesforce and the back-office system, as well as trigger an email to the supervisor after the cases have been submitted.
DataRaptor Load can be used to write data to the back-office system using REST or SOAP APIs.
OmniScript is not needed for this scenario, as there is no user interface involved. FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.
NEW QUESTION # 27
An Integration Procedure calls a REST API to retrieve weather data. The API requires certain parameters, such as the city and country, to be passed as query parameters in the URL. How should the OmniStudio Consultant manage the configuration of these parameters in the HTTP Action?
Answer: D
Explanation:
HTTP Actions provide native support for query parameters and are designed to handle REST endpoint construction correctly. When the external service expects values such as city and country in the URL query string, the consultant should configure them through the HTTP Action's Query Parameter settings. This approach improves maintainability, readability, and parameter management while avoiding manual URL construction errors. Request bodies are generally associated with POST, PUT, or PATCH operations rather than standard GET query-string requirements. A Data Mapper Load writes data to Salesforce and cannot replace an HTTP Action for external REST communication. Manual string concatenation is technically possible but is not a best practice because it creates maintenance challenges and increases the risk of malformed URLs. Integration Procedures are intended to orchestrate such external-service interactions efficiently.
NEW QUESTION # 28
A project requires displaying data from a legacy system on a FlexCard. The external system is slow, taking more than 5 seconds for a response. The data only changes once a day. Which configuration should an OmniStudio Consultant recommend to improve the user experience?
Answer: C
Explanation:
Caching is the correct design because the source system is slow and the data changes only once per day. An Integration Procedure can call the external legacy API, shape the response, and cache the result so users do not wait for the same slow call every time the FlexCard loads.
Increasing the REST timeout only allows the slow response to continue; it does not improve the user experience. Data Mapper filtering is not relevant because the source is an external legacy system, not just Salesforce object retrieval. Chain On Step is for breaking long-running Integration Procedure processing, not for reusing stable data. Salesforce Trailhead states that Integration Procedure cache stores frequently accessed, infrequently updated data, reducing round trips and improving performance.
NEW QUESTION # 29
Which two statements are true about Integration Procedures? Choose 2 answers
Answer: C,D
Explanation:
Integration Procedures are backend-only processes (no UI) that can orchestrate multiple DataRaptors, REST calls, Apex actions, and other Integration Procedures into one transaction, and they can be invoked synchronously or asynchronously (e.g., "Remote Action" element in OmniScript). They are not limited to a single object.
NEW QUESTION # 30
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