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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Foundations Exam (Plat-101) |
| Exam Number: | PLAT-101 |
| Related Certifications: | Salesforce Certified Platform Administrator Salesforce Certified Platform App Builder Salesforce Certified Marketing Cloud Engagement Foundations |
| Certificate Validity Period: | Not explicitly stated (Salesforce certifications typically require periodic maintenance via Trailhead maintenance modules) |
| Exam Format: | Multiple-select (possible), Multiple-choice, Unscored pilot questions included |
| Exam Price: | USD 75 / JPY 10,000 (plus applicable taxes) |
| Real Exam Qty: | 40 multiple-choice questions + up to 5 unscored questions |
| Passing Score: | 62% |
| Available Languages: | French, English, Japanese |
| Exam Duration: | 70 minutes |
| Recommended Training: | Salesforce Certification Exam Guide (Platform Foundations) Salesforce Trailhead Platform Foundations Trailmix |
| Exam Registration: | Official Salesforce Certification Exam Registration Salesforce Certification Help / Exam Guide |
| Sample Questions: | Salesforce Plat-101 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | None (recommended up to ~6 months Salesforce user experience) |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-platform-foundations---Plat-101 |
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NEW QUESTION # 93
Get Cloudy Consulting (GCC) wants to build one dashboard for Leads and Opportunities. GCC want the data to be displayed based on the logged-in user's security setting.
Which type of dashboard should this be?
Answer: B
Explanation:
The type of dashboard that GCC should use to display data based on the logged-in user's security setting is a Dynamic dashboard. A Dynamic dashboard allows each user to see the dashboard data according to their own access level and permissions. For example, a sales manager can see the data for their entire team, while a sales rep can only see their own data4. A Static dashboard is a type of dashboard that shows the same data to all users, regardless of their access level and permissions. A Standard dashboard is a type of dashboard that shows the data based on the security setting of the dashboard running user, which is a single user that is specified when the dashboard is created or edited
NEW QUESTION # 94
Get Cloudy Consulting wants to evaluate a new feature that requires a specific license before purchasing.
Which environment should be used?
Answer: C
Explanation:
A developer org should be used to evaluate a new feature that requires a specific license before purchasing. A developer org is a free, full-featured copy of the Salesforce platform that allows developers to create and test applications and features. A developer org can have access to all the licenses and features that are available in the Salesforce platform
NEW QUESTION # 95
An employee at Get Consulting recently changed their name and received a new username.
Where should these changes be updated?
Answer: A
Explanation:
The user record page from Setup is where the changes should be updated. The user record page from Setup allows the user to view and edit the information and settings of a user, such as name, username, email, profile, role, and license. The user record page from Setup can be accessed by clicking the Setup icon in the header, then clicking Users > Users, and then clicking the name of the user. The contact record page is where the user can view and edit the information of a contact, such as name, phone, email, account, and address. The contact record page does not affect the user's username or login access. The user profile page is where the user can view and edit their personal information, such as name, email, password, and language. The user profile page does not allow the user to change their username or license.
NEW QUESTION # 96
Get Cloudy Consulting wants to implement AI Agents to assist with customer service.
Where can Agents be deployed?
Answer: C
Explanation:
Salesforce offers AI-powered tools like Einstein Bots and AI-powered agents to assist with customer service.
These tools can integrate into communication platforms to enhance user interactions. Slack, a Salesforce product, allows businesses to deploy AI Agents to streamline communication and provide instant support within customer workflows. This integration leverages Slack's powerful collaboration features combined with Salesforce's AI capabilities to resolve issues more efficiently.
Here is how the other options are incorrect:
* A. Queues: While Salesforce Queues manage workloads and assign cases, they are not a place where AI Agents can be deployed. Queues are primarily for task or case assignments.
* B. Chatter: Salesforce Chatter is a collaboration tool within Salesforce for internal communication. It does not support the deployment of AI Agents for customer service purposes.
References from Salesforce Documentation:
* Slack and Salesforce Integration Overview
* Einstein Bots Deployment Options
* Salesforce Associate Exam Guide
NEW QUESTION # 97
Where can a Salesforce associate find information that provides a view of interactions with a contact?
Answer: B
Explanation:
The Activity Timeline in Salesforce provides a chronological view of all past and upcoming interactions with a contact. This includes logged calls, emails, meetings, and tasks. It is a central feature to track engagement and manage customer relationships effectively.
* B. Details Tab: Displays static information about the contact, such as name, email, and address, but not interaction history.
* C. Contact History: Refers to changes made to a contact's field values over time, not interaction logs.
References from Salesforce Documentation:
* Activity Timeline Overview
* Working with Contacts
NEW QUESTION # 98
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