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| Section | Weight | Objectives |
|---|---|---|
| Value Design | 32% | - Value measurement and outcomes - Ethics and value alignment - Context and innovation impact - Strategic direction and rationale |
| Tools and Artifacts | 23% | - Documentation and visualization - Design frameworks and methods - Strategy mapping and modeling - Decision-making tools |
| Leveraging Adjacent Roles and Skills | 19% | - Working with product and business teams - Integrating UX and technical perspectives - Leading cross-functional work - Collaboration with architects and designers |
| Intangible Deliverables | 26% | - Culture and capability building - Change and adoption enablement - Governance and mindset - Stakeholder alignment |
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NEW QUESTION # 138
Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?
Answer: A
Explanation:
Inviting users to co-create during early Concepting ensures basic user needs and desires shape the directional ideas. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Here, Concepting is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Roadmapping focuses attention elsewhere, while Prototyping addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Customer-Centric Discovery Strategies
NEW QUESTION # 139
A design team is working on the challenge: ' How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives? ' Which bot metrics should the strategy designer suggest to assess the impact of their work?
Answer: B
Explanation:
Human takeover rate (escalation rate) directly measures how effectively a bot resolves issues without needing human agent intervention. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. The metric should trace directly to the stated outcome. If success means resolving issues without escalation, the most diagnostic measure is the rate at which conversations still require a human takeover; the desired direction is downward, supported by satisfaction and completion metrics. Here, Human takeover rate is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Total conversations focuses attention elsewhere, while Customer satisfaction rate addresses a related concern without providing the same fit to the scenario ' s stated objective.
That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 140
At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.
How should the design team present this information knowing they would challenge a stakeholder's hypothesis?
Answer: A
Explanation:
The design team should present the information that challenges a stakeholder's hypothesis in an insights workshop with plenty of time for group discussion. This helps create a safe and collaborative space where the stakeholder can ask questions, share feedback, and understand the research findings and implications. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/present-insights-to-stakeholders
NEW QUESTION # 141
Cloud Kicks (CK) designs innovative footwear for elite athletes. Manufacturing the footwear is possible but expensive. What should CK focus testing efforts on to determine whether to produce at scale?
Answer: A
Explanation:
Testing high-cost products requires validating demand (Desirability), business margins (Viability), and production capacity (Feasibility). In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision.
Effort is a practical prioritization input because it represents the cost, complexity, time, and organizational capacity required to deliver an initiative. Comparing effort with expected value or impact helps teams make transparent trade-offs and direct limited resources toward the strongest opportunities. Here, Desirability, viability, and feasibility is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Competitive advantage, impact, and ownability focuses attention elsewhere, while Novelty, privacy, and potential to go viral addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Salesforce Designer Quick Look
NEW QUESTION # 142
The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers ' activity during workouts. They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware. What should the strategy designer do to determine whether or not to pursue this product idea?
Answer: A
Explanation:
Expert interviews provide fast, cost-effective domain validation during discovery without immediate hiring costs. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. An expert interview is an efficient discovery method when the team lacks specialized knowledge but is not yet ready to make a permanent staffing commitment. It can expose technical constraints, industry patterns, hidden risks, and feasibility considerations early enough to change the direction. Here, Conduct an expert interview in consumer device engineering. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Perform secondary research on common hardware issues. focuses attention elsewhere, while Hire an engineer with experience in consumer devices.
addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Research for Design Strategy - Explore Design Strategy Research Methods
NEW QUESTION # 143
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