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ServiceNow CSA Exam Syllabus Topics:

Section	Objectives
Security and Administration	- User administration and roles - Access control rules (ACLs) basics
ServiceNow Platform Fundamentals	- Platform architecture and components - Lists, forms, and filters - Navigation and user interface
Reporting and Analytics	- Reports and dashboards - Performance analytics overview
Service Management Applications	- Incident and problem management - Knowledge management - Change and request management - Service catalog and request fulfillment
Data Management	- Import sets and data loading - Tables and CMDB basics
Service Automation and Configuration	- Workflows and Flow Designer overview - Business rules and client scripts basics

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ServiceNow Certified System Administrator Sample Questions (Q211-Q216):

NEW QUESTION # 211
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

A. Run Transform
B. Schedule Transform
C. Import Dataset
D. Run Import
E. Execute Transform

Answer: E

Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-platform-administration/page/script/server-scripting/task/t_CreatingAF

NEW QUESTION # 212
A role is recorded in which table?

A. Role[sys_user_profile]
B. Role[sys_user_role]
C. Role[sys_user_record]
D. Role[sys_user]

Answer: D

NEW QUESTION # 213
Which element is used to track items not saved with a field, in a record?

A. Dictionary
B. Sidebar
C. List Editor
D. Activity formatter

Answer: D

Explanation:
The activity formatter provides an easy way to track items not saved with a field in the record, such as journal fields like comments and work notes1.
ReferencesFormatters and Related Lists

NEW QUESTION # 214
What are the components that make up a filter condition? (Choose three.)

A. Field
B. Operator
C. Column
D. Match Criteria
E. Value

Answer: B,C,E

Explanation:
A filter condition in ServiceNow consists of three essential components that define how data is filtered in lists, reports, and queries. These components determine which records meet specific criteria.
Components of a Filter Condition:
Column (D) - Represents the field in the table that is being filtered (e.g., "Priority" in the incident table).
Operator (A) - Defines the comparison method, such as is, contains, starts with, greater than, etc.
Value (C) - Specifies the criteria used for filtering (e.g., "High" for Priority).
Example of a Filter Condition in an Incident Table:
Priority is High
Column: Priority
Operator: is
Value: High
Why Other Options Are Incorrect:
B . Match Criteria → Not a defined component; filtering is based on column, operator, and value.
E . Field → While "Field" is a general term, ServiceNow officially uses "Column" in filter conditions.
Reference:
ServiceNow Docs: Using Filters in Lists
ServiceNow CSA Official Study Materials

NEW QUESTION # 215
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

A. Select Field Class Manager module
B. Click on context menu, select Configure > Form Designer
C. Right click on form header, select Configure > Form Layout
D. Select Fields and Columns module

Answer: C,D

NEW QUESTION # 216
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