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Cisco 500-442 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Configuration and Implementation	20%	- Configure agent teams and supervisors - Utilize Finesse administration tool - Implement precision routing
Topic 2: Overview	20%	- Describe access tools - Describe CCE components and architecture - Explain call flow - Understand Contact Center basics
Topic 3: Reporting	10%	- Utilize CUIC
Topic 4: Basic Calls and Agent settings	20%	- Deploy basic call settings - Configure basic agent functionality - Build basic ICM scripts - Configure basic call treatment
Topic 5: Advanced Configuration	20%	- Configure RONA support - Implement VXML applications - Configure roles and departments
Topic 6: Advanced Features	10%	- Understand CCE features beyond default

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q45-Q50):

NEW QUESTION # 45
Which two servers can be accessed from the Web Administration tool? (Choose two.)

A. Rogger
B. CVP
C. Finesse
D. PG
E. DCCMP

Answer: B,D

NEW QUESTION # 46
Which variable remains available to all scripts in the system until reset?

A. Call variable
B. Peripheral variable
C. User variable
D. Caller Entered digits

Answer: A

NEW QUESTION # 47
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A. Miscellaneous under Call Settings card
B. Device Configuration under Infrastructure Settings card
C. IVR Settings under Call Settings card
D. Route Settings under Call Settings card

Answer: C

Explanation:
When deploying a VXML application in a Cisco environment, after creating a local archive (.zip file) using the Deploy option in Call Studio, the next step involves transferring the .zip file to the VXML Server(s). This is achieved using:B.IVR Settings under Call Settings card:In the Operations Console (SPOG), the IVR Settings section under the Call Settings card is used to manage VXML applications, including uploading and managing .zip files containing the VXML applications. This section provides the interface for transferring and deploying VXML applications to the VXML Servers.References:Cisco's documentation on VXML application deployment, including the use of the Operations Console for application management, provides detailed guidance on transferring and managing VXML applications on the server.

NEW QUESTION # 48
How can the Extension Mobility feature be described?

A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
C. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Answer: A

Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0

NEW QUESTION # 49
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

A. Deleted Objects
B. Administrative Scripts
C. Agents
D. Routing Scripts
E. Dialed Numbers

Answer: D,E

NEW QUESTION # 50
......

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