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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Retail customer experience scenarios
  • 2. B2B and B2C commerce use cases
  • 3. Customer loyalty and retention strategies
Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Explain customer-centric business transformation
  • 2. Position SAP Customer Experience portfolio value
  • 3. Identify competitive differentiators
SAP Customer Experience Solutions, Processes and Strategy41-50%- Business Process Integration
  • 1. Lead-to-cash processes
  • 2. Omnichannel customer engagement
  • 3. Integration with SAP Business Suite
- SAP CX Portfolio
  • 1. SAP Sales Cloud and Service Cloud positioning
  • 2. SAP Commerce Cloud capabilities
  • 3. SAP Emarsys and customer engagement
  • 4. Customer data and experience management

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
What does Clean Core mean in relation to SAP Customer Experience?

Answer: D


NEW QUESTION # 31
Which application would you use to execute an email campaign for a target group?

Answer: A


NEW QUESTION # 32
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

Answer: A,C,E


NEW QUESTION # 33
Which application would you recommend to manage the customer consent and preference lifecycle?

Answer: C


NEW QUESTION # 34
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

Answer: A,B,E


NEW QUESTION # 35
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