Free PDF Quiz ITIL-4-Foundation - Marvelous Valid ITIL 4 Foundation Exam Test Sample

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles20%- Focus on value
- Keep it simple and practical
- Start where you are
- Progress iteratively with feedback
- Optimize and automate
- Collaborate and promote visibility
- Think and work holistically
Topic 2: ITIL Practices30%- General management practices
  • 1. Continual improvement
    • 2. Supplier management
      • 3. Relationship management
        • 4. Information security management
          • 5. Service level management
            - Service management practices
            • 1. Change enablement
              • 2. Service request management
                • 3. Service desk
                  • 4. Deployment management
                    • 5. Incident management
                      • 6. Problem management
                        • 7. Service configuration management
                          Topic 3: Four Dimensions of Service Management15%- Information and technology
                          - Value streams and processes
                          - Partners and suppliers
                          - Organizations and people
                          Topic 4: Service Management Concepts15%- Service relationships: service providers, consumers, stakeholders
                          - Value, outcomes, costs and risks
                          - Products and services
                          Topic 5: ITIL Service Value System20%- Governance
                          - Continual improvement
                          - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
                          - Overview and purpose

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                          ITIL 4 Foundation Exam Sample Questions (Q55-Q60):

                          NEW QUESTION # 55
                          Which of the following guiding principles proposes the elimination of unnecessary work?

                          Answer: D


                          NEW QUESTION # 56
                          What is included in the purpose of the 'IT asset management' practice?

                          Answer: D


                          NEW QUESTION # 57
                          What is a configuration item?

                          Answer: D


                          NEW QUESTION # 58
                          Which dimension considers the application of artificial intelligence to service management?

                          Answer: D


                          NEW QUESTION # 59
                          Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

                          Answer: B


                          NEW QUESTION # 60
                          ......

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