権威のあるSalesforce-Communications-Cloudソフトウエア試験-試験の準備方法-有効的なSalesforce-Communications-Cloud絶対合格

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Planning and Design	60%	- Design asset management and MACD workflows - Decompose commercial products for implementation - Develop data migration strategies - Prioritize and size user stories - Create quoting and order capture processes - Design scalable product catalog models - Design order fulfillment orchestration flows
Discovery	24%	- Align requirements to native features or external solutions - Map business processes, personas and requirements - Select appropriate Communications Cloud products - Evaluate data volume and platform constraints - Assess customer IT ecosystem against architectural principles - Define KPIs based on business goals and budget
Delivery	16%	- Execute data migration plans - Align architecture and order components - Validate solution implementation against design - Distinguish out-of-the-box vs custom functionality

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Salesforce Communications Cloud Accredited Professional (AP) Exam 認定 Salesforce-Communications-Cloud 試験問題 (Q19-Q24):

質問 # 19
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
B. Use the integration procedure to manage the various task that technician need to undertake
C. Use call out to fully automate the flow so that no manual steps are required
D. Use data raptor to assist with integration and introduce several manual task into the flow.

正解：A

質問 # 20
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
B. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
C. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
D. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

正解：A

質問 # 21
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating Assets instead of orders would provide more business Value.
B. Migrating millions of records may reduce query performance due to large data volumes
C. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D. This would require migrating all products sold within last 5 years, including those that are no longer sold.
E. Migrating millions of records will cause Order Management to fail during processing due to large volume

正解：B、C、D

解説：
When considering migrating millions of orders, consultants should be aware of potential impacts on system performance (C) and the necessity of including all relevant products in the migration (D). While Salesforce can handle large data volumes, it ' s crucial to coordinate with Salesforce support (A) to ensure system stability and performance during extensive data migrations. Migrating assets might provide more business value (E), but this depends on the specific business needs and data relevance.References:Salesforce best practices for large data volume management and migration strategies.

質問 # 22
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
B. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
C. Ensure platform Events mode is enabled for Order Management
D. Split Line Items in the same order before submitting the order and request an increase to order size limits

正解：A、C

解説：
To mitigate the risk of large orders hitting governor limits, enabling Platform Events mode for Order Management (A) and using Enterprise Sales Model capabilities to split orders by site before submission to Order Management (B) are effective techniques. These approaches help manage large orders more efficiently by leveraging Salesforce ' s event-driven architecture and logically segmenting orders for better processing.
References:Salesforce Industries Order Management documentation on Platform Events and Enterprise Sales Model best practices.

質問 # 23
ABC cloud is using communication cloud's order Management for the provision and activations of service.
As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
B. Configure GET ERP order callout task straight after the callout task that create an order in ERP.
Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
C. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
D. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record

正解：A

解説：
To save ERP order identifiers back to the Salesforce Order record, configuring a Response DataRaptor bundle to process the create response from the ERP and save the returned ERP order identifier to the Salesforce Industries Order (SFI order) record is a streamlined approach. This leverages Salesforce Industries ' out-of-the- box capabilities for data transformation and integration, facilitating efficient and reliable data capture from external systems.References:Salesforce Industries documentation on DataRaptor and integration patterns.

質問 # 24
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