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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Business Logic | 28% | - Set up and manage CMS content and files - Design data access and visibility rules - Configure Lightning Web Components for customizations - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) |
| Topic 2: Implementation and Integration | 28% | - Build and configure Experience Builder pages and components - Configure email and notification templates - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Implement search functionality and content tagging - Implement Einstein bots and chat functionality |
| Topic 3: Change Management and Training | 13% | - Plan and execute change management activities - Develop user adoption strategy and documentation - Define support processes and escalation paths - Create training materials and end-user guides |
| Topic 4: Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Implement error handling and logging - Configure Site.com analytics and reporting - Monitor site performance and user engagement |
| Topic 5: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges - Define scope and create solution design |
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NEW QUESTION # 134
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
Answer: A
Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account andany child accounts in the hierarchy3
NEW QUESTION # 135
Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history.
Which permission should be granted to customersto add authorized users?
Answer: A
Explanation:
To give customers the ability to add authorized users toview usage, billing, and payment history, UMS should grant Delegated External User Administrator permission to customers. Delegated External User Administrator is a permission that allows customers to create new users or reset passwords for other customersin their own account. UMS can use Delegated External User Administration, which isa feature that allows UMS to assign specific users as delegated administrators who can manage external users in their own accounts.
NEW QUESTION # 136
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers
Answer: A,C
Explanation:
ExperienceBundle is a feature that allows you toretrieve, deploy, create, update, or delete an Experience Cloud site's metadata definition in a single API call. Some of the key features of ExperienceBundle are:
* ExperienceBundle enables creating experiences across orgs. You can use ExperienceBundle tomove your site's metadata from one org to another, such as from sandbox to production.
* ExperienceBundle provides editable community metadata in a human-readable format. You can use ExperienceBundle to edit your site's metadata in JSON or XML format, whichmakes it easier to understand and modify.
NEW QUESTION # 137
Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?
Answer: A
Explanation:
This user license allows partners to register deals and work with UC on sales opportunities. It also provides access to reports and dashboards, campaigns, orders, price books, and products. Partner Community Plus users can also access standard and custom objects, suchas accounts, contacts, cases, and leads1
NEW QUESTION # 138
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions bychatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?
Answer: A
Explanation:
The Embedded Service component allows you to embed a chat window in your Experience Cloud site, so customers can chat with agents while browsing the site. You can add the Embedded Service component to any Builder page and configure its properties, such as the chat button label, pre-chat fields, and offline support.
NEW QUESTION # 139
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