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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Exam Format: | Simulations, Multiple choice, Drag and drop |
| Certificate Validity Period: | 3 years |
| Exam Price: | $300 USD |
| Related Certifications: | Cisco Certified Specialist - Collaboration Applications |
| Passing Score: | Variable (approx. 750-850 / 1000) |
| Available Languages: | English |
| Real Exam Qty: | 45-55 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Understanding Cisco Contact Center Enterprise Foundations (CCEF) Administering Cisco Contact Center Enterprise (CCEA) |
| Exam Registration: | Pearson VUE |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended knowledge: basic networking, Windows Active Directory, SQL, Unified Communications Manager, voice gateways |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html |
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Cisco 500-442 exam is a challenging certification exam that requires candidates to have a strong understanding of Cisco Contact Center Enterprise solutions. It is recommended that candidates have at least two years of experience working with contact center solutions and a good understanding of network protocols and infrastructure. By passing the Cisco 500-442 exam, candidates can validate their skills and knowledge in administering Cisco Contact Center Enterprise solutions and enhance their career prospects in the field of contact center administration.
Cisco 500-442 exam, also known as Administering Cisco Contact Center Enterprise, is a certification exam that tests the knowledge and skills of professionals who work with Cisco Contact Center Enterprise (CCE) solutions. 500-442 Exam is intended for individuals who want to demonstrate their expertise in managing and administering contact center technologies in enterprise-level organizations.
Cisco 500-442 exam is an essential certification for IT professionals who want to demonstrate their expertise in administering the Cisco Contact Center Enterprise solution. By passing 500-442 exam, candidates can validate their skills in managing and troubleshooting the CCE solution, which is critical for delivering exceptional customer experiences.
NEW QUESTION # 47
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
Answer: B,D
NEW QUESTION # 48
What value is used for Variable REQUERY_NO ANSWER?
Answer: D
NEW QUESTION # 49
What does Precision Routing use to determine if an agent is part of its pool?
Answer: C
NEW QUESTION # 50
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
Answer: D
NEW QUESTION # 51
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
Answer: D
Explanation:
In a Cisco Contact Center Enterprise (CCE) Call Flow, after a call arrives and is held on a port on the Ingress Gateway, the next step is typically D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server. This step initiates the call's entry into the Cisco Voice Portal (CVP) for further processing, which may include IVR interactions, queueing, or routing to an agent based on the defined call routing logic.References:Cisco CCE solution documentation provides detailed call flow diagrams and explanations, illustrating how calls progress through the system from the Ingress Gateway to CVP and beyond.
NEW QUESTION # 52
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