300-830 Test Collection | Test 300-830 Pattern

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Cisco 300-830 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Telephony and Call Routing30%- Telephony integration configuration
- Webex Contact Center telephony architecture options
- Voice call routing components configuration
- Inbound and outbound telephony settings
- Voice channel troubleshooting
Topic 2: Tenant Configuration and Reporting30%- Network requirements for Webex Contact Center
- Call recording configuration
- Agent and supervisor desktop setup
- User and team configuration
- Reporting dashboards and visualizations
Topic 3: Advanced Features and AI25%- Third-party integrations and APIs
- Analytics and optimization
- Advanced workflow design
- AI-powered routing and automation
Topic 4: Digital Channels15%- Chat, email, SMS, social media channel integration
- Digital contact routing configuration
- Digital channel troubleshooting

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300-830 real exam dumps: Implementing Cisco Collaboration Cloud Customer Experience & 300-830 free practice exam

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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q60-Q65):

NEW QUESTION # 60
Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

Answer:

Explanation:


NEW QUESTION # 61
A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

Answer: B

Explanation:
Webex AI Agent is configured through the Virtual Agent V2 node. The older Virtual Agent node is used for legacy CCAI-style virtual agent configurations, which is why only the Webex CCAI Config appears in the Virtual Agent field.


NEW QUESTION # 62
The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions.
Which multimedia profile type must be configured for agents to focus only on one contact?

Answer: D


NEW QUESTION # 63
Which authentication and authorization specification is required for using Webex Contact Center APIs?

Answer: D

Explanation:
Webex Contact Center APIs use OAuth 2.0 for authentication and authorization, allowing applications to securely request access tokens and make authorized API calls.


NEW QUESTION # 64
A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

Answer: D

Explanation:
A Local Gateway allows Webex Contact Center and Webex Calling to integrate with existing enterprise SIP trunk infrastructure. This design minimizes PSTN migration costs and preserves current telephony investments. Cloud Connected PSTN requires provider migration, while WebRTC does not directly integrate enterprise trunks. Dedicated Instance alone does not solve PSTN connectivity requirements.


NEW QUESTION # 65
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