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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Keep it simple and practical
- Collaborate and promote visibility
- Think and work holistically
- Focus on value
- Optimize and automate
- Progress iteratively with feedback
- Start where you are
Topic 2: Understand the four dimensions of service management- Information and Technology
- Value Streams and Processes
- Partners and Suppliers
- Organizations and People
Topic 3: Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 4: Understand the activities of the service value chain- Design & Transition
- Deliver & Support
- Engage
- Improve
- Obtain/Build
- Plan
Topic 5: Know the purpose and key terms of 15 ITIL practices- Problem Management
- Service Desk
- Change Control
- Release Management
- Supplier Management
- Deployment Management
- Relationship Management
- Continual Improvement
- Service Request Management
- Monitoring and Event Management
- IT Asset Management
- Information Security Management
- Incident Management
- Service Level Management
- Service Configuration Management
Topic 6: Understand the purpose and components of the ITIL service value system- Guiding Principles
- Governance
- Continual Improvement
- Service Value Chain
- Practices

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EXIN ITIL 4 Foundation Sample Questions (Q47-Q52):

NEW QUESTION # 47
What is an incident?

Answer: A


NEW QUESTION # 48
Which usually requires a team of representatives from many stakeholder groups?

Answer: C


NEW QUESTION # 49
Which term is used to describe the prediction and control of income and expenditure within an organization?

Answer: C


NEW QUESTION # 50
Which value chain activity is concerned with the availability of service components?

Answer: C


NEW QUESTION # 51
In which case would a problem be logged as part of the problem identification?

Answer: D


NEW QUESTION # 52
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