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ServiceNow CSA Exam Syllabus Topics:

SectionObjectives
Service Management Applications- Change and request management
- Service catalog and request fulfillment
- Knowledge management
- Incident and problem management
Service Automation and Configuration- Business rules and client scripts basics
- Workflows and Flow Designer overview
Security and Administration- Access control rules (ACLs) basics
- User administration and roles
Data Management- Import sets and data loading
- Tables and CMDB basics
Reporting and Analytics- Performance analytics overview
- Reports and dashboards
ServiceNow Platform Fundamentals- Platform architecture and components
- Lists, forms, and filters
- Navigation and user interface

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ServiceNow Certified System Administrator Sample Questions (Q60-Q65):

NEW QUESTION # 60
Which set of steps is used to import spreadsheet data into a ServiceNow table?

Answer: A

Explanation:
These are the steps to import spreadsheet data into a ServiceNow table, as explained in the official documentation1 and the video tutorial2. The other options are either incomplete or incorrect.
References1: Import a spreadsheet - Product Documentation: Utah - Now Support Portal2: How To Import Data Into ServiceNow - YouTube


NEW QUESTION # 61
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

Answer: A,C,D,F

Explanation:
Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator/app_store_lea


NEW QUESTION # 62
Where can Admins check which release is running on an ServiceNow instance?

Answer: A


NEW QUESTION # 63
You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?

Answer: A


NEW QUESTION # 64
In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

Answer: E

Explanation:
InFlow Designer, when an action is executed, its output (data) is stored as aData Pill. TheseData Pillscan be used insubsequent actionswithin the same flow.
Data Pillsrepresent pieces of data produced by previous steps in the flow.
They arevisually represented as draggable tokensin Flow Designer.
Users candrag and dropData Pills into fields of subsequent actions to dynamically use the stored data.
A " Create Record " action generates a new incident.
TheIncident Numberis stored as aData Pill.
A subsequent " Send Email " action can use thisIncident Number Data Pillin the email subject/body.
A). Field Icon- No such term exists in Flow Designer.
B). Field Value- Field values exist on forms but are not used for storing action data in Flow Designer.
D). Data Element- This is a general term but does not specifically refer to Flow Designer storage.
E). Data Trigger- A triggerinitiatesa flow but does not store action data.
ServiceNow Flow Designer - Data Pills
ServiceNow CSA Training Module: " Using Data in Flow Designer Actions " What is a Data Pill?Example Scenario:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:


NEW QUESTION # 65
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