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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: FlexCards23%- Design and configure FlexCards
  • 1. Configure card properties and settings
  • 2. Implement conditional views and actions
  • 3. Publish and manage FlexCards
Topic 2: Data Tools23%- Work with OmniStudio data services
  • 1. Data transformation and orchestration
  • 2. Integration Procedures
  • 3. Data Mappers
Topic 3: Best Fit Solutioning27%- Design OmniStudio solutions
  • 1. Select appropriate OmniStudio components
  • 2. Performance and scalability best practices
  • 3. Deployment considerations
  • 4. Solution architecture recommendations
Topic 4: OmniScripts27%- Build and manage OmniScripts
  • 1. Apply OmniScript best practices
  • 2. Manage data flow and user interactions
  • 3. Configure OmniScript elements

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Salesforce Certified OmniStudio Consultant Sample Questions (Q29-Q34):

NEW QUESTION # 29
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

Answer: A

Explanation:
The consultant should design the OmniScript solution using the Save property to allow the user to stop and resume a process at a later time. The Save property is a property that determines whether an OmniScript can be saved as a draft and resumed later from where it was left off. The consultant can enable the Save property on an OmniScript to allow the user to stop and resume a process at a later time, without losing any data or progress.


NEW QUESTION # 30
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

Answer: B

Explanation:
The consultant should design the FlexCard solution using card filter and multiple FlexCards to meet these requirements. A card filter is a property that determines which records are displayed in a FlexCard based on certain criteria. The consultant can use card filter to display only the cases with a specific status, such as Open, Awaiting Closure, or Closed. A FlexCard is a tool that can display data and actions in a card format.
The consultant can create multiple FlexCards for each case status, and customize the fields and actions accordingly. The consultant can also use custom style to apply different borders for each case status


NEW QUESTION # 31
What is the purpose of the Messaging element in OmniScript?

Answer: D

Explanation:
The purpose of the Messaging element in OmniScript is to display a warning to users based on logical conditions. A Messaging element can show a message with an icon and a color, such as red for error or green for success. The message can be configured to appear or disappear based on certain criteria, such as field values or user actions


NEW QUESTION # 32
A client wants to display an overview of the customer ' s assets inside the first step of a " Modify Asset " OmniScript. This overview is already built as a FlexCard.
How should an OmniStudio Consultant configure the OmniScript to include the FlexCard?

Answer: C

Explanation:
The consultant should embed the FlexCard using a Custom Lightning Web Component element inside the OmniScript. Salesforce supports embedding a FlexCard Lightning Web Component in an OmniScript through the Custom LWC element, allowing the existing asset overview to be reused instead of rebuilt. Rebuilding the dashboard with Text Blocks is poor design because Text Blocks are not intended to reproduce interactive FlexCard behavior. An iframe is not the recommended native OmniStudio approach and can create security, styling, and context-passing problems. Excluding the dashboard fails the requirement. The best design preserves the already-built FlexCard and places it inside the guided OmniScript flow using the supported LWC embedding approach.


NEW QUESTION # 33
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

Answer: B


NEW QUESTION # 34
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