Slack-Con-201テスト参考書 & Slack-Con-201試験解説問題

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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Discovery | 20% | - Stakeholder analysis
- 1. Conduct discovery workshops
- 2. Identify key stakeholders and decision-makers
- Gather requirements
- 1. Identify current workflows and pain points
- 2. Understand business goals and collaboration needs
|
| Governance and Administration | 20% | - Governance framework
- 1. Data governance and compliance
- 2. Acceptable use policies
- 3. Channel management policies
- Workspace administration
- 1. Roles and permissions
- 2. Workspace settings and policies
- 3. Guest access management
|
| Workflows and Integrations | 12% | - Workflow Builder
- 1. Automate routine processes
- 2. Custom workflow templates
- Integrations and apps
- 1. App management and distribution
- 2. Third-party integrations
|
| Channel Strategy | 25% | - User Groups and permissions
- 1. User Group creation and management
- 2. Default channels and channel management policies
- Channel architecture design
- 1. Public vs. private channel strategy
- 2. Channel segments and cross-org channels
- 3. Channel naming conventions and organization
|
| Migration and Change Management | 5% | - Migration planning
- 1. Data migration strategies
- 2. Transition from other platforms
- Adoption and enablement
- 1. Training and change management plans
- 2. Best practices for Slack adoption
|
| Security | 18% | - Authentication and access
- 1. Single Sign-On (SSO) configuration
- 2. Domain verification and auto-provisioning
- Slack security and compliance
- 1. Retention policies and export
- 2. Enterprise Key Management (EKM)
- 3. Data Loss Prevention (DLP)
|
>> Slack-Con-201テスト参考書 <<
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Salesforce Certified Slack Consultant 認定 Slack-Con-201 試験問題 (Q15-Q20):
質問 # 15
A company is implementing Slack and needs to establish a process for handling user requests for new integrations and tools. What admin support model should they consider implementing?
- A. A model where user requests are posted in a public channel, but without any formal review or approval process
- B. A model where all user requests are automatically approved to encourage innovation and autonomy
- C. A centralized request and approval process managed by Workspace Admins or IT staff to ensure compliance and security
- D. A decentralized model where each team decides on and implements its own integrations independently
正解:C
解説:
Implementing a centralized process for managing user requests for new integrations ensures that each request is reviewed and approved with consideration for compliance and security. This approach helps maintain organizational standards while still enabling innovation.
質問 # 16
During the Slack migration, you encounter an unexpected technical issue that causes a delay.
How should you communicate this to the client?
- A. Do not report the issue to the client to avoid causing concern, and try to resolve it internally as quickly as possible
- B. Immediately call a large meeting with all employees of the client to discuss the technical issue in detail
- C. Postpone the communication about the issue until a solution has been fully implemented
- D. Promptly inform the client of the issue, its impact on the timeline, and the steps being taken to resolve it
正解:D
解説:
It's important to promptly inform the client about any issues that arise, including the specific nature of the problem, its impact on the migration timeline, and the measures being taken to address it. This approach ensures transparency, maintains trust, and allows the client to make any necessary adjustments in their planning.
質問 # 17
You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?
- A. Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.
- B. Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
- C. Speak to the client's technical architect and encourage them to turn on app approval across the organization.
- D. Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
正解:B
解説:
The correct answer is A . Admin enablement must be tailored to the actual roles, permissions, and governance model configured for the client. If Workspace Admins do not have permission to approve app requests, then app approval content cannot be delivered as if those admins can perform that task. The proper consultant action is to consult with the learning lead and decide whether app approvals should be covered conceptually, excluded, or redirected to the correct audience such as Org Owners or Org Admins. Option B is weak because it delivers generic content that does not match the client's configured permissions and may create confusion.
Option C is too aggressive because the training audience should not be changed without validating the learning plan and stakeholder expectations. Option D is outside the enablement role; the consultant should not push a configuration change merely to match standard training material. The curriculum must follow the client's operating model, not the other way around.
Reference topic: Learning and Enablement - role-based admin training, permission-aware curriculum design, stakeholder alignment, and Admin Essentials customization.
質問 # 18
When designing a Slack grid for a large enterprise following discovery sessions, which factor should primarily guide the initial grid design?
- A. The organizational structure, departments, and team workflows identified during discovery
- B. The color scheme and branding preferences of the enterprise
- C. The personal preferences of the enterprise's CEO regarding communication tools
- D. The geographical locations of the enterprise's various offices
正解:A
解説:
The initial grid design should be primarily guided by the enterprise's organizational structure, departments, and team workflows as identified during the discovery phase. This ensures that the grid reflects the way the organization operates, facilitating effective communication and collaboration that align with existing workflows.
質問 # 19
A company wants to ensure that only apps that comply with their internal security policies are used within their Slack workspaces. Which app approval setting should they implement?
- A. Only allow apps from a pre-approved vendor list
- B. Disable all third-party app integrations
- C. Allow users to install any apps without restrictions
- D. Require admin approval for all new app installations
正解:D
解説:
Requiring admin approval for all new app installations ensures that each app is evaluated for compliance with the company's internal security policies before being used within the workspace.
質問 # 20
......
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