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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q23-Q28):

NEW QUESTION # 23
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
B. It allows edits to dashboard pages.
C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
D. In includes a preview option for all standard and custom object pages.

Answer: A

NEW QUESTION # 24
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Configure your self-registrations so that they are automatically approved.
B. Configure the self-registrations to restrict registration to only existing Contacts.
C. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
D. Disable the anonymous access option in your DCS application.

Answer: A,B,D

NEW QUESTION # 25
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Answer: C

NEW QUESTION # 26
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The team members don't have the Email Administrator Role provisioned.
B. There are no specific e-mail tasks available.
C. The environment was not provisioned correctly and the service module is missing.
D. The team members have not established the e-mail feature on the Offerings page.

Answer: D

NEW QUESTION # 27
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Exports
B. Roles and privileges
C. Reports
D. Fields
E. Objects
F. Icons
G. Themes
H. Object workflow

Answer: A,C,D,E

NEW QUESTION # 28
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