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Salesforce AP-207 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Solution Design36%- Understand deployment tools and best practices
- Define future state architecture
- Map Energy and Utilities Cloud components to requirements
- Design future state business processes
- Validate data model fitment
- Define security and data access model
Topic 2: Discovery13%- Document customer business needs, value and vision
- Understand current state architecture
- Identify gaps between requirements and standard capabilities
Topic 3: Test and Deploy13%- User acceptance testing management
- Deployment planning and execution
- Testing strategy and scenario design
Topic 4: Implementation38%- Contract management configuration
- License and access management
- Initial setup and configuration
- Product and pricing configuration
- Industry-specific component setup
- Order Capture setup
- Data migration and integration
- Post-sales process enablement

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q40-Q45):

NEW QUESTION # 40
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

Answer: D


NEW QUESTION # 41
A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers

Answer: B,C


NEW QUESTION # 42
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

Answer: B,D

Explanation:
During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.
Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports and dashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.


NEW QUESTION # 43
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

Answer: A


NEW QUESTION # 44
Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

Answer: A,D


NEW QUESTION # 45
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