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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 2
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 3
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 4
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 5
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 8
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 9
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 10
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 11
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 12
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.

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Apple Device Support Exam Sample Questions (Q202-Q207):

NEW QUESTION # 202
You suspect a hardware problem with your Mac. You want to use Apple Diagnostics to verify your suspicion.
What steps should you complete to use Apple Diagnostics? (Image of macOS startup options, disk and gear on a black background)

Answer: B

Explanation:
For Apple silicon Macs, hold the power button until startup options appear, then pressCommand-Dto start Apple Diagnostics.
* Option A: Shift is for Safe Mode.
* Option C: Option-D isn't valid here.
* Option D: D alone works on Intel, not always silicon.
* Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use Apple Diagnostics" (support.apple.com/HT202731).


NEW QUESTION # 203
What does the screen with a folder and question mark indicate?

Answer: C

Explanation:
A folder with a question mark means the Mac can't find a valid macOS system on any startup disk, often due to corruption or erasure.
* Option B: Server verification isn't indicated this way.
* Option C: Internet Recovery failure shows a globe.
* Option D: Encryption prompts for a password, not this symbol.
References: Apple Support - " If your Mac starts up to a question mark " (support.apple.com/HT204156).


NEW QUESTION # 204
ACME, Inc. allows users to lock sensitive and private notes they keep on their iPad devices.
Select two responses.
Which two authentication methods can they use to lock a note in the Notes app?

Answer: D,E


NEW QUESTION # 205
What would cause you to need to use recovery mode to restore your iPhone?

Answer: B

Explanation:
Recovery mode is needed if the iPhone is stuck on the Apple logo without progress, indicating a failed boot requiring restore via a Mac/PC.
* Option A: Network loss doesn't trigger this.
* Option B: Single-user mode is macOS, not iOS.
* Option D: App updates don't need recovery.
* Option C: Correct-boot failure sign.References: Apple Support - "If your iPhone won't turn on" (support.apple.com/HT201412).


NEW QUESTION # 206
You're experiencing odd behavior with a Custom App on your iPad.
How should you gather information about the app issue?

Answer: C

Explanation:
A sysdiagnose is a comprehensive report that contains information about the system state, logs, and diagnostic files from your iPad. You can use a sysdiagnose to troubleshoot issues with a custom app or any other app on your iPad. To gather a sysdiagnose, you need to press and quickly release the volume up button, then press and quickly release the volume down button, then press and hold the top button until the screen flashes. Then you can find the sysdiagnose file in the Settings app under Privacy & Security > Analytics & Improvements > Analytics Data1. References: Apple Device Support Exam Prep Guide, page 10. How to collect a sysdiagnose for iOS, Apple Developer.


NEW QUESTION # 207
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