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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 2	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 3	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 4	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 5	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 6	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q60-Q65):

NEW QUESTION # 60
U+ Bank implemented multiple customer journeys for Its customers. The goal of the bank Is to present the most relevant action for the customer to increase the chance of a positive outcome. U+ Bank is sure that customers see the next best action, regardless of the current journey that they are in.
Which statement is true about customer journeys in Pega Customer Decision Hub?

A. Customers can participate in multiple customer journeys simultaneously.
B. Customers are placed in all available customer journeys from the start to ensure that the system takes all actions into consideration.
C. Actions outside a customer journey are upweighted to ensure that the system also takes them into consideration.
D. Active customer journeys become inactive when Pega AI detects a better action outside the journey.

Answer: A

NEW QUESTION # 61
U+ Bank wants to use Pega Customer Decision Hub"* to display a credit card offer, the Standard Card, to every customer who logs in to the bank website.
What three of the following artifacts are mandatory to implement this requirement? (Choose Three)

A. An action and the associated web treatment.
B. Customer contact policies.
C. Real-time containers.
D. Customer engagement policies.
E. A business structure.

Answer: A,C

NEW QUESTION # 62
A financial services organization introduces a new policy that limits each customer to two promotional emails per month. To meet compliance requirements, the implementation team must configure this limit in the Next- Best-Action Designer.
Which configuration steps achieve the desired email frequency limit?

A. Set customer contact limits for the email channel with a two-message monthly restriction.
B. Establish context-level limits that track two monthly interactions across channels.
C. Configure an engagement policy that applies email limits to customer groups only.
D. Create a suppression policy that uses a two-email threshold and a monthly tracking period.

Answer: A

NEW QUESTION # 63
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

Answer:

Explanation:

Explanation:
A screenshot of a computer screen AI-generated content may be incorrect.

NEW QUESTION # 64
Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.
Which process should the business user follow to implement the new action?

A. Use the bulk import functionality to upload the action configuration from a spreadsheet
B. Access the Customer Decision Hub portal directly and create the action on the Action landing page
C. Create a change request specifying action details, which will then be processed by NBA specialists
D. Contact the IT department to develop the action artifacts outside the standard workflow

Answer: C

NEW QUESTION # 65
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