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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Weight	Objectives
Product and Service Lifecycle	17%	- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application
Four Dimensions of Product and Service Management	17%	- Information and Technology - Organizations and People - Value Streams and Processes - Partners and Suppliers - Holistic approach and interdependencies
ITIL Value System	20%	- Service Value Chain activities - Continual improvement - Guiding Principles (7 principles and application) - Governance - Management Practices overview
Digital Product and Service Management Concepts	18%	- Service relationships: provider, consumer, partners - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Value co-creation and stakeholder collaboration
ITIL Management Practices	28%	- Technical Management Practices 1. Deployment management 2. Software development and management - Service Management Practices 1. Incident management 2. Problem management 3. Service level management 4. Change enablement - General Management Practices 1. Strategy management 2. Relationship management 3. Portfolio management

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Pass Guaranteed Quiz 2026 ITILFNDv5 - Test ITIL Foundation (Version 5) Cram Pdf

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q85-Q90):

NEW QUESTION # 85
Which of the following BEST describes a release?

A. A version of a product, service, or other configuration item made available for use
B. A cause, or potential cause, of one or more incidents
C. An unplanned interruption to a service or reduction in the quality of a service
D. The addition, modification, or removal of anything that could affect services

Answer: A

Explanation:
A release is a version of a product, service, or other configuration item that is made available for use, representing a controlled deployment of new or changed components into the live environment.

NEW QUESTION # 86
What is the primary role of a digital service?

A. To enable value co-creation by facilitating customer outcomes
B. To define processes and workflows for value creation
C. To replace product management practices with service management
D. To ensure compliance with policies and external regulations

Answer: A

Explanation:
A digital service primarily exists to enable value co-creation by facilitating the outcomes that customers want to achieve. That is why option B is correct. In ITIL, a service helps consumers achieve desired outcomes without them needing to manage all the specific costs and risks themselves. A digital service does this through digital products, technology resources, service actions, and access mechanisms that support users and customers. Processes and workflows may help deliver the service, but they are not the service's primary purpose. Likewise, compliance may be important, but it is a supporting requirement rather than the core role. ITIL consistently defines service management around value, outcomes, and stakeholder needs.
Therefore, the central purpose of a digital service is to help consumers achieve meaningful results through managed, technology-enabled service relationships.

NEW QUESTION # 87
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A. Continuous Deployment
B. Continuous Integration
C. Continuous Delivery
D. DevOps

Answer: C

Explanation:
Continuous delivery is an approach in which software is built and tested in a way that ensures it is always in a deployable state, allowing it to be released to production at any time once the team makes the decision to do so.

NEW QUESTION # 88
Which statement regarding a partnership relationship is TRUE?

A. It focuses mainly on operational efficiency and uses standardized contracts
B. It focuses on operational and tactical level not on strategic level
C. It provides commercial off-the-shelf services for a wide range of consumers
D. It involves bespoke services with a focus on innovation and growth

Answer: D

Explanation:
A partnership relationship involves close collaboration between organizations, often delivering bespoke services with a strong focus on innovation, shared goals, and long-term growth rather than standardized, transactional arrangements.

NEW QUESTION # 89
What does a service journey describe?

A. The internal workflows and processes of a service provider
B. The sequence of value chain activities
C. End-to-end interactions between a service provider and a service consumer
D. The end-to-end lifecycle of a product

Answer: C

Explanation:
A service journey describes the end-to-end interactions between a service provider and a service consumer, which makes option A correct. ITIL uses this concept to help organizations understand the full consumer experience across the stages of discovering, accessing, using, receiving support for, and continuing with a service. It includes visible touchpoints, interactions, perceptions, and moments that shape user experience and value realization. It is not the same as internal workflows, which belong more to value streams and processes. It is also not the same as the product lifecycle or the formal sequence of value chain activities. By understanding the service journey, organizations can improve service design, communication, support, and experience from the consumer perspective rather than only from an internal operational viewpoint.

NEW QUESTION # 90
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