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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Development Support and User Acceptance	12%	- Support solution development and clarify requirements - Validate solution against requirements - Plan and execute user acceptance testing
Change Management and Enablement	17%	- Develop change enablement strategies - Identify change impacts and risks - Support adoption and training activities
Requirements Gathering and Management	18%	- Engage stakeholders to elicit, validate and prioritize requirements - Distinguish between scope, requirements and user stories - Document and manage requirements in version control
Solution Design and Documentation	18%	- Translate requirements into Salesforce solution design - Map business processes to Salesforce capabilities - Create functional specifications and design documents
User Stories and Acceptance Criteria	18%	- Document and maintain user stories - Write clear, testable acceptance criteria - Define components of effective user stories
Customer Discovery	17%	- Define project scope based on business strategies, goals and challenges - Document business processes and scope - Assess current state of existing products and processes - Understand BA roles across implementation lifecycle

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Salesforce Certified Business Analyst Exam Sample Questions (Q185-Q190):

NEW QUESTION # 185
A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?

A. Scope the development of an integration with enterprise resource planning (ERP)
B. Demo standard features and elicit feedback from the customer.
C. Update the page layouts to show the most relevant information at the top.

Answer: B

Explanation:
Explanation
The action that the business analyst should take to quickly introduce new functionality to impress the customer is to demo standard features and elicit feedback from the customer. Demoing standard features means showing the customer how Sales Cloud can provide out-of-the-box functionality that meets their needs or expectations without requiring extensive customization or development. Eliciting feedback means asking the customer for their opinions or suggestions on how Sales Cloud can improve their sales process or performance. Demoing standard features and eliciting feedback helps to quickly introduce new functionality to impress the customer by demonstrating the value and benefits of Sales Cloud, as well as engaging and involving the customer in the solution design and delivery. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di

NEW QUESTION # 186
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

A. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
B. Capability Model
C. Value Stream Map

Answer: A

NEW QUESTION # 187
Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.
What is another important item the BA should look for in the UAT plan?

A. Timelines
B. Process maps
C. Estimated cost

Answer: A

Explanation:
Another important item that the BA should look for in the UAT plan is timelines. Timelines are schedules that specify when each testing activity or task should start and end, and who is responsible for completing them.
Timelines help to ensure that testing is conducted in an efficient and timely manner, avoid delays or conflicts in testing resources or availability, and meet the project deadlines and expectations. The other options are either irrelevant or incomplete. Option A does not relate to the UAT plan, but rather to the project budget or scope. Option C does not specify what process maps are needed or how they are used in testing. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-testing/plan-user-acceptance-testing

NEW QUESTION # 188
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

A. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
B. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
C. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

Answer: A

NEW QUESTION # 189
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?

A. Value stream mapping
B. Data modeling
C. Process mapping

Answer: C

NEW QUESTION # 190
......

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