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Salesforce Slack-Dev-201 Exam Syllabus Topics:

SectionWeightObjectives
Apps in the Slack Platform7%- Recommend how to automate and enhance operations on a Slack workspace.
- Recommend when to use Slack's different surfaces (user touchpoints including App home, modals, and messages) for a range of use cases.
- Identify when to set up a team to collaborate on a Slack app.
Tools5%- Recommend when to use the Bolt development framework to build Slack apps.
- Recommend when to use sample code and external resources.
- List some use cases for Slack Developer Tools (SDT).
- Explain the purpose and value of Block Kit Builder.
Design for Security19%- Request the appropriate scopes for your app's use case.
- Request the appropriate tokens for your app's use case.
- Store and retrieve data and tokens safely.
- Implement the OAuth installation flow.
- Identify the steps you could take to make your app communicate securely in Slack.
- Design for security.
Core Development (Workflows, Modals, Interactivity)48%- Build and deploy workflows using Workflow Builder and the Slack CLI.
- Handle interactive payloads and events effectively.
- Develop interactive components such as modals and home tabs.
- Integrate Salesforce data with Slack applications.
Design for Scale9%- Recommend when to add support for channels that are shared externally with Slack Connect.
- Design your app to match the unique platform architecture, features, and roles of Enterprise Grid.
- Describe the characteristics of an Enterprise Grid Sandbox.
APIs for Managing Your Slack12%- Use the SCIM API to manage Slack users and user groups.
- Recommend when to use the Discovery API for data-loss prevention, compliance archiving, or eDiscovery.
- Monitor workspace events with the Audit Logs API.
- Recommend when to use an Admin API to automate a Slack workspace or org administration.
- Identify the required user role to generate a token to use APIs to automate a Slack workspace or org administration.

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Salesforce Certified Slack Developer Sample Questions (Q77-Q82):

NEW QUESTION # 77
Your Slack app needs to respond to messages that include specific keywords in any public channel.
Which event should your app subscribe to in the Events API to achieve this?

Answer: B

Explanation:
message.channels message.channels is the appropriate event to subscribe to for monitoring and responding to messages in public channels. It allows the app to process messages in real-time and act upon specific keywords.
Why not the other options:
*App_mention triggers only when the app is directly mentioned in a message, not for general keyword monitoring.
*Message.im is specifically for direct messages (private messages), not public channel messages.
*File_shared is for monitoring file sharing events, not for text messages in channels.


NEW QUESTION # 78
What does every successful Slack Web API JSON response typically include?

Answer: A

Explanation:
Slack Web API responses conventionally include a top-level Boolean `ok` property indicating whether the requested operation succeeded. A normal successful response contains `"ok": true` together with any method- specific data, such as a user object, channel information, timestamps, or other returned values. When an API operation fails, Slack generally returns `"ok": false` together with an `error` field identifying the failure condition. Slack explicitly advises callers to evaluate the `ok` value rather than assuming that a syntactically valid response represents success. For example, the official `users.info` method documentation shows a successful response containing `"ok": true` and an unsuccessful response containing `"ok": false`. Slack Web API operations do not normally return CSV files, redirects, or HTML documents as their standard JSON success response. Therefore, A is correct.


NEW QUESTION # 79
Your organization is developing a Slack app for internal IT support where employees can report issues and get help.
What is the most appropriate feature to use for this application?

Answer: A

Explanation:
Develop a bot that employees can interact with to report IT issues and receive support A bot offers a conversational interface that is user-friendly for reporting IT issues and can provide immediate automated responses or guidance. This interactivity enhances the support experience and can offer personalized assistance.
Why not the other options:
*Modal forms, while structured, lack the interactive dialogue that can guide employees through the reporting and support process.
*A dedicated channel might become cluttered and does not provide immediate, personalized assistance.
*It requires employees to remember specific commands and formats, which can be less intuitive than a conversational bot interface.


NEW QUESTION # 80
In what scenario should your Slack app, designed for customer service interactions, include support for channels shared with Slack Connect?

Answer: D

Explanation:
If the app needs to offer direct customer support and communication with clients through shared external channels Support for channels shared externally via Slack Connect is essential if the app is designed to provide direct customer support and communication with clients. This enables effective and direct interactions with clients in a shared channel environment, improving the customer support experience.
Why not the other options:
*If the app is mainly for internal workflows and training, it doesn't necessitate external channel integration.
*Handling sensitive customer information typically requires privacy and security that may not be suitable for external channels.
*An app focused solely on internal automated requests would not benefit from external channel support.


NEW QUESTION # 81
Your legal department has asked you to pull content out of Slack and store it inside a third party data warehouse that will organize and consolidate data across your business.
Which API method should you use?

Answer: A

Explanation:
The Discovery API is specifically designed for Enterprise security, compliance, archiving, and eDiscovery use cases involving extraction of Slack content into approved third-party systems. Slack explicitly describes eDiscovery applications as pulling messages and files from Slack and storing the information in third-party data warehouses, where that content can subsequently be searched, archived, or retrieved. The Discovery API can provide organization-level message and file information, including historical content that remains available under applicable retention and legal-hold policies. Its use is restricted to approved security and compliance scenarios such as eDiscovery, archiving, and Data Loss Prevention. The Audit Logs API provides administrative and security event records rather than the actual body of message and file content needed for an external archive. Admin APIs manage Enterprise configuration and administrative resources. Legal Holds preserve relevant Slack data from deletion or retention-policy expiration but are not themselves the general extraction mechanism described in the scenario. Therefore, D directly matches the legal department's requirement to transfer Slack content into a third-party data warehouse. This question belongs to APIs for Managing Your Slack, specifically Enterprise content governance, eDiscovery, archiving, and Discovery API use cases.


NEW QUESTION # 82
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