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| Section | Weight | Objectives |
|---|---|---|
| Solution Discovery | 10% | - Explain the considerations for understanding a customer's business model. - Explain the key considerations for integrating other Salesforce solutions with Health Cloud. - Explain the key considerations for integrating external systems with Health Cloud. - Explain the key considerations for determining how Health Cloud can address business problems. - Explain the key considerations for determining how Health Cloud can be optimized. |
| Member & Patient Engagement | 20% | - Explain the key considerations for implementing the Home page. - Explain the key considerations for implementing Engagement components. - Explain the key considerations for implementing the Patient Card and Patient Highlight Panel. - Explain the key considerations for implementing Actionable Relationship Center (ARC). |
| Care Coordination & Management | 30% | - Explain the key considerations for implementing Care Teams. - Explain the key considerations for implementing Health Cloud with a person account model. - Explain the key considerations for implementing Care Plans. - Explain the key considerations for implementing Today Page. - Explain the key considerations for implementing Health Cloud with a junction object model for accounts. - Explain the key considerations for implementing Patient Lists and Segmentation. - Explain the key considerations for implementing Assessments. - Explain the key considerations for implementing Timeline. |
| Health Cloud Objects | 20% | - Explain the key considerations for creating reports and dashboards in Health Cloud. - Explain the key considerations for implementing the Health Cloud data model. - Explain the key considerations for implementing junction objects in Health Cloud. - Explain the key considerations for implementing custom objects with Health Cloud. - Explain the key considerations for implementing person accounts in Health Cloud. - Explain the key considerations for migrating data into Health Cloud. |
| Analytics, Integration & Deployment | 20% | - Explain the key considerations for maintaining Health Cloud. - Explain the key considerations for deploying Health Cloud. - Explain the key considerations for implementing the Health Cloud API. - Explain the key considerations for implementing FHIR. - Explain the key considerations for implementing Analytics for Health Cloud. |
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NEW QUESTION # 25
Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality. Which three prerequisites should Bloomington Caregivers ' administrators complete to successfully install the Health Cloud managed package in its org?
Answer: A,B,D
Explanation:
The three mandatory pre-installation steps for the Health Cloud package are: (1) Enable Contacts to Multiple Accounts, (2) Enable Person Accounts in Setup, and (3) Enable Chatter. Health Cloud uses Person Accounts for individuals such as patients or members, combining Account and Contact behavior while preserving the security and relationship model expected by healthcare features. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Enable contacts to relate to multiple accounts.; Make data protection details available in records.; Enable Chatter settings from Setup.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Deploy - Person Account
NEW QUESTION # 26
A customer is implementing Intelligent Appointment Management in Health Cloud to eliminate swivel chair to other scheduling systems.
Which two connectivity options should a consultant leverage as the scheduling engine?
Choose 2 answers
Answer: A,C
NEW QUESTION # 27
A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value. Which prebuilt feature should a consultant recommend the payer leverage?
Answer: C
Explanation:
Business Rules Engine (BRE) utilizes Expression Set Templates to deliver preconfigured decision matrices and calculation rules for prior authorization auto-adjudication and determination. Business Rules Engine uses decision matrices, expression sets, and reusable rule templates to externalize decision logic from user- interface components and workflows. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Expression Set Templates) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Business Rules Engine
NEW QUESTION # 28
Bloomington Caregivers is looking to view potential drug-to-drug interactions for its patients' medications and make recommendations based on that data within Health Cloud.
Which Health Cloud add-on should a consultant recommend to fulfill this requirement?
Answer: B
Explanation:
Step 1: Requirement Analysis
Bloomington Caregivers wants to view potential drug-to-drug interactions for patients' medications and make recommendations based on that data within Health Cloud.
Step 2: Health Cloud Add-On for Drug Interaction
The Medication Management add-on in Salesforce Health Cloud is specifically designed to handle comprehensive medication tracking, including the ability to surface potential drug-to-drug interactions and provide recommendations for care teams.
Extract:
"With Health Cloud Medication Management, you can track all of a patient's prescribed and OTC medications, receive potential drug-drug interaction alerts, and use this data to provide recommendations and clinical guidance." Administer Health Cloud - Medication Management Medication Interactions and RxNorm DDI Connectivity are not standalone Salesforce Health Cloud add-ons; the capability is delivered as part of the broader Medication Management feature set.
Allergy Intolerance is used to track allergy data, not drug interactions.
NEW QUESTION # 29
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?
Answer: A
Explanation:
In Salesforce Health Cloud, when a customer wants to view and navigate to critical patient information such as insurance, clinical, and primary care physician details, the right feature to implement is the Advanced Patient Card.
The Advanced Patient Card provides a configurable panel that displays key patient information at a glance directly on the patient's profile.
It allows quick navigation to related records (insurance coverage, care team/PCP, clinical info, etc.) without switching pages.
It's specifically designed to give providers and service representatives a 360-degree view of the patient's most important details.
Why not the others?
A . Enhanced Highlights Panel - This is a general Salesforce feature to show record highlights, but it's not tailored to healthcare-specific patient insights.
B . Enhanced Timeline - Useful for viewing chronological events (interactions, activities, encounters), but not for quick access to insurance/PCP details.
D . Patient Path - This is a visual guide for patient journeys or care programs, not for surfacing key profile details.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Implementation Guide - Advanced Patient Card:
"Use the Advanced Patient Card to display a patient's most critical information-such as coverage, conditions, medications, and care team members-directly on the patient profile for easy reference and navigation." Salesforce Help: Advanced Patient Card
NEW QUESTION # 30
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