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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Topic 2: Service Request Management	25%	- SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing
Topic 3: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Topic 4: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage
Topic 5: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Topic 6: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q60-Q65):

NEW QUESTION # 60
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
B. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
C. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
D. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
E. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
F. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

Answer: C

NEW QUESTION # 61
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Service requests
B. Contacts
C. Sales opportunities
D. Social network
E. Notes

Answer: A,C,D

NEW QUESTION # 62
What three things should you do once you have established a global default coverage?

A. Use Application Composer to include milestones on the Service Request Layout if desired.
B. Use Application Composer to configure warning emails about milestone compliance events.
C. Create an ESS job to Aggregate Service Requests.
D. Create an ESS job to Monitor Service Request Milestones.

Answer: A,C,D

NEW QUESTION # 63
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
B. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
C. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
D. The batch job for recommendations has not been executed.
E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

Answer: E

NEW QUESTION # 64
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Delete a Service Request.
B. Create a Service Request.
C. View and edit attachments to a Service Request.
D. Chat with an Agent about a Service Request.
E. Add a message to a Service Request.

Answer: A,B,C,D

NEW QUESTION # 65
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