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| Section | Objectives |
|---|
| Topic 1: Understand the improvement of operations management | - Analyse quality management and improvement
- 1. Statistical process control
- 2. Quality management approaches (TQM, Six Sigma)
- Analyse operations improvement strategies
- 1. Benchmarking techniques
- 2. Lean operations and waste reduction
- 3. Continuous improvement (Kaizen)
|
| Topic 2: Understand the design of operations management systems | - Analyse the design of processes and capacity
- 1. Process types and layouts
- 2. Capacity planning strategies
- Analyse the design of goods and services
- 1. Product and service design considerations
- 2. Design for sustainability and lifecycle
|
| Topic 3: Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
- 1. Operations management in different types of organisations
- 2. Definitions of operations and operations management
- 3. The extent of operations management in organisations
- Critically assess the objectives and strategies of operations management
- 1. Order qualifying and order winning objectives
- 2. Top down and bottom up perspectives of operations strategy
- 3. The stages of development of operations strategy
- 4. From implementing to supporting to driving strategy
- 5. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
|
| Topic 4: Understand planning and control in operations management | - Analyse inventory planning and control
- 1. Inventory models and systems
- 2. Just-in-time and lean principles
- Analyse capacity planning and control
- 1. Aggregate planning
- 2. Scheduling techniques
- Analyse forecasting and demand management
- 1. Demand management approaches
- 2. Forecasting methods
|
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CIPS Latest L5M9 Test Online: Operations Management - PassCollection 100% Pass For Sure
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CIPS Operations Management Sample Questions (Q94-Q99):
NEW QUESTION # 94
In the SERVQUAL model how many different types of gaps should be identified by a service provider?
Answer: B
Explanation:
There are 5 gaps in the SERVQUAL model: knowledge, standards, delivery, communication and satisfaction. The gaps measure the 'distance' between what the company provides and what customers expect. See p.56-57.
NEW QUESTION # 95
A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?
- A. no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
- B. yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
- C. no- companies should set performance criteria each month and this may change depending on market conditions
- D. yes- a company should focus on all criteria at each stage of the product lifecycle
Answer: A
Explanation:
4 is the correct answer. This is taken from the part of the study guide called 'Performance Objective Trade Offs' on p.41. It says that 'trying to achieve all objectives simultaneously will only lead to confusion and failure'. Personally I think that's a bit melo-dramatic for a study guide but the premise is right- depending on how sales are going, what your competitors are doing and other market factors, objectives may change and you'll need to prioritise some over others. Trying to do too much at the same time is never a good idea. Option 3 is incorrect because you shouldn't set objectives monthlythat's too frequent- you won't have chance to meet the objectives before they change again.
NEW QUESTION # 96
One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?
- A. no- Business Process Re-engineering is a slow process that involves all members of the team
- B. yes- Kaizen involves changing an entire process
- C. yes- Kaizen uses a cross-functional team to implement
- D. no- Business Process Re-Engineering is usually more expensive as a Consultant is often hired
Answer: D
Explanation:
Firstly, the sentence is False- BPR is more expensive than Kaizen- so discount options 1 and 2. Between 3 and 4, 4 is incorrect as BPR is quick and doesn't involve everyone. Kaizen is slow and involves everyone. Differences between BPR and Kaizen are on p.90 of the study guide.
NEW QUESTION # 97
What is the purpose of a quality circle?
- A. to mitigate risks to the organisation
- B. to resolve problems in the workplace
- C. to reduce the number of defects
- D. to increase turnover
Answer: B
Explanation:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111
NEW QUESTION # 98
Which of the following is a computer-based programme which determines the amounts of inputs required into a process?
- A. Kaizen
- B. Just in Time
- C. Work Scheduling
- D. MRP
Answer: D
Explanation:
This is MRP. You will likely remember this from Level 4- it comes up again here but there's nothing new that you won't have seen before. P.55
NEW QUESTION # 99
......
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