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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel Strategy	10%	- Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure
Delivery and Migration	17%	- Plan and execute migration from other platforms - Understand implementation best practices - Define roles and responsibilities
Discovery	10%	- Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements
Policies and Settings	22%	- Identity and access management - Security and compliance configurations - Analytics and dashboard usage - Slack Connect and app approval settings
Governance Structure	8%	- Establish governance policies - Manage workflows and processes - Define admin and owner roles
Learning and Enablement	18%	- Plan and execute rollout strategies - Support adoption and troubleshoot issues - Create learning materials and resources - Design training programs for users and admins

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Salesforce Certified Slack Consultant Sample Questions (Q91-Q96):

NEW QUESTION # 91
A financial services company needs to ensure that their Slack usage complies with industry regulations requiring the archiving of all communications for a minimum of five years. Which Slack feature should they utilize to meet this regulatory requirement?

A. Slack's Enterprise Grid
B. Data Export
C. Custom Retention Policies
D. Compliance Exports

Answer: D

Explanation:
Compliance Exports in Slack allow organizations to export all communications, which is essential for industries that need to archive communications for regulatory purposes, like financial services.

NEW QUESTION # 92
When finalizing a vision statement for a client's adoption of Slack, what key element should it reflect to ensure alignment with their objectives?

A. A comprehensive list of all Slack integrations currently available
B. A clear and strategic alignment with the client's broader business goals and objectives
C. The specific technical features of Slack that the client finds most appealing
D. The expected increase in the number of Slack users within the client's organization

Answer: B

Explanation:
The vision statement should reflect a clear and strategic alignment with the client's broader business goals and objectives. This ensures that the adoption of Slack is seen as part of a larger strategy to achieve specific business outcomes, rather than just a technical upgrade or tool change.

NEW QUESTION # 93
A user is experiencing slow loading times and frequent disconnections when using Slack. What should be the initial step in troubleshooting this issue?

A. Instruct the user to send a company-wide email asking if others are experiencing the same issue
B. Immediately escalate the issue to Slack's engineering team for an in-depth analysis
C. Advise them to clear the cache and data for the Slack application
D. Recommend a complete overhaul of the user's computer system

Answer: C

Explanation:
The first and most practical step in addressing slow loading times and frequent disconnections is to advise the user to clear the cache and data for the Slack application. This can resolve issues related to accumulated cache and data that might be impacting the app's performance.

NEW QUESTION # 94
When executing a learning curriculum for Slack in a large organization, what approach should be taken to ensure effective training for a diverse group of employees?

A. Implement a blended learning approach, combining self-paced online tutorials with live, interactive Q&A sessions to cater to different learning styles
B. Rely solely on comprehensive Slack user manuals and written documentation for training
C. Conduct only in-person, classroom-style training sessions for all employees
D. Organize large-scale webinars with one-way communication where attendees passively listen to the presenter

Answer: A

Explanation:
A blended learning approach, which combines self-paced online tutorials with interactive live sessions, is effective for a diverse workforce. This method caters to various learning preferences, allowing employees to learn at their own pace and still engage directly with trainers during live Q&A sessions.

NEW QUESTION # 95
Which discovery question will best help you understand your client's security concerns and guidelines?

A. Which internal teams collaborate most frequently in your current organization?
B. Are there groups within the organization that need more restrictive permissions or access than a typical employee?
C. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
D. What user support model does your organization use today to answer IT and Slack-related questions?

Answer: B

Explanation:
The correct answer is B . A security-focused discovery question should expose whether the client has different risk profiles across departments, roles, data types, or user populations. Asking whether some groups need more restrictive permissions or access than typical employees directly uncovers security and governance requirements that affect workspace access levels, private channel strategy, guest access, Slack Connect rules, app approvals, retention, DLP, eDiscovery, and administrative role design. Option A is useful for collaboration mapping, but it does not directly identify security concerns. Option C belongs to support- process discovery, not security discovery. Option D is relevant to external collaboration and Slack Connect governance, but it is narrower than the broader security requirement in the question. Security discovery must identify populations that require stronger controls, such as legal, finance, HR, executives, regulated teams, contractors, or teams handling confidential data. This answer gives the consultant the clearest path to designing appropriate policies, permissions, and access boundaries.
Reference topic: Discovery - security requirements gathering, restricted access groups, permission design, and governance-driven discovery.

NEW QUESTION # 96
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