Certified-Business-Analyst試験の準備方法｜完璧なCertified-Business-Analyst受験練習参考書試験｜実際的なSalesforce Certified Business Analyst Exam最新試験情報

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Customer Discovery	17%	- Define project scope based on business strategies, goals and challenges - Document business processes and scope - Understand BA roles across implementation lifecycle - Assess current state of existing products and processes
Development Support and User Acceptance	12%	- Plan and execute user acceptance testing - Support solution development and clarify requirements - Validate solution against requirements
User Stories and Acceptance Criteria	18%	- Document and maintain user stories - Write clear, testable acceptance criteria - Define components of effective user stories
Change Management and Enablement	17%	- Develop change enablement strategies - Support adoption and training activities - Identify change impacts and risks
Solution Design and Documentation	18%	- Map business processes to Salesforce capabilities - Translate requirements into Salesforce solution design - Create functional specifications and design documents
Requirements Gathering and Management	18%	- Document and manage requirements in version control - Distinguish between scope, requirements and user stories - Engage stakeholders to elicit, validate and prioritize requirements

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Salesforce Certified Business Analyst Exam 認定 Certified-Business-Analyst 試験問題 (Q163-Q168):

質問 # 163
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

A. Begin working on the change request as soon as the team has capacity.
B. De-prioritize some user stones and add the change request to the current sprint.
C. Add the change request to the backlog to be prioritized for the next sprint.

正解：B

質問 # 164
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

A. Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
B. Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.
C. Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.

正解：A

質問 # 165
Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.
Where should the BA track this milestone?

A. Sprint plan
B. Statement of work
C. Change log

正解：C

解説：
Explanation
The document that the BA should use to track this milestone is a change log. A change log is a document that records and tracks any changes made to a project or its deliverables over time. It typically includes information such as the date, description, reason, impact, priority, status, and approval of each change. A change log helps to ensure that all changes are documented and communicated, avoid confusion or conflicts among different versions or stakeholders, and maintain a history of changes for reference or audit purposes. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-documentation/manage-documentati

質問 # 166
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?

A. Entity relationship diagram
B. Definition of done
C. User acceptance criteria

正解：B

解説：
Explanation
The project team needs to agree upon a definition of done to ensure that the work is ready to be deployed. A definition of done is a set of criteria that determines when a user story is completed and ready for deployment.
It typically includes technical, functional, and quality aspects of the user story, such as code quality, unit testing, documentation, performance, security, and usability. A definition of done helps to ensure that the work meets the expected standards and quality, satisfies the user's needs and expectations, and aligns with the project goals and scope.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/define-done

質問 # 167
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?

A. Stakeholder Analysis
B. Strategy Analysis
C. Enterprise Analysis

正解：A

解説：
Explanation
The technique that the business analyst is using to understand UC's structure is stakeholder analysis.
Stakeholder analysis is a technique that involves identifying, analyzing, and engaging the individuals or groups who have an interest or influence in the project outcome, such as customers, users, sponsors, managers, team members, etc. Stakeholder analysis helps to understand the functions, interactions, and reporting relationships of each stakeholder group, as well as their needs, expectations, priorities, and concerns.
Stakeholder analysis also helps to plan how to communicate, collaborate, and manage the stakeholders throughout the project lifecycle. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-

質問 # 168
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