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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Value System	20%	- Governance - Guiding Principles (7 principles and application) - Continual improvement - Service Value Chain activities - Management Practices overview
Topic 2: ITIL Management Practices	28%	- Service Management Practices 1. Change enablement 2. Service level management 3. Problem management 4. Incident management - Technical Management Practices 1. Software development and management 2. Deployment management - General Management Practices 1. Strategy management 2. Relationship management 3. Portfolio management
Topic 3: Digital Product and Service Management Concepts	18%	- Service relationships: provider, consumer, partners - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Value co-creation and stakeholder collaboration
Topic 4: Product and Service Lifecycle	17%	- Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
Topic 5: Four Dimensions of Product and Service Management	17%	- Partners and Suppliers - Holistic approach and interdependencies - Value Streams and Processes - Organizations and People - Information and Technology

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q82-Q87):

NEW QUESTION # 82
What is the MAIN purpose of using feedback throughout improvement iterations?

A. To avoid changes in project priorities during implementation
B. To confirm that all stakeholder opinions are in agreement
C. To ensure that improvement actions remain relevant and effective in changing circumstances
D. To prevent the need for further adjustments once work has started

Answer: C

Explanation:
The main purpose of feedback during improvement iterations is to ensure that actions remain relevant and effective as circumstances change, so option B is correct. ITIL promotes iterative progress because environments, stakeholder needs, risks, and information often change during work. Feedback helps teams learn what is working, what is not, and what should be adjusted before moving further. It is not realistic to expect all stakeholders to fully agree at every point, and feedback does not eliminate the need for future adjustments. Instead, it supports better decisions, earlier correction, and more effective alignment with value. This approach reduces waste and improves adaptability. It is closely connected to the guiding principle "progress iteratively with feedback," which encourages organizations to move in manageable steps and use learning continuously to refine outcomes.

NEW QUESTION # 83
How does ITIL describe the way the Guiding Principles should be applied together?

A. They should be applied one at a time in a fixed sequence
B. They should be used collectively and balanced based on the situation
C. They replace the need for governance and management practices
D. They should be applied independent of each other

Answer: B

Explanation:
ITIL describes the guiding principles as something that should be used collectively and balanced based on the situation, which makes option D correct. They are not a checklist to follow in a rigid order, and they do not replace governance, practices, or other parts of the value system. Instead, they support decision-making and behavior across all circumstances. In one situation, focus on value may be especially important. In another, collaboration, iterative progress, or simplicity may need more emphasis. The point is that they work together. Applying one principle without considering the others can create imbalance or poor outcomes. This flexible approach allows the principles to remain useful across different industries, organizational types, and contexts. Their value lies in judgment, not mechanical sequence.

NEW QUESTION # 84
Which service value chain activity relates with buying new products?

A. Obtain/build
B. Plan
C. Engage
D. Improve

Answer: A

Explanation:
This activity focuses on acquiring or creating the products and services needed to deliver value to customers.

NEW QUESTION # 85
Which of the following describes a sponsor within a consumer organization?

A. A person or group that authorizes a change
B. A person or group that has its own functions and authorities
C. The role that authorizes the budget for service consumption
D. The role that defines the requirements for a service

Answer: C

Explanation:
A sponsor within a consumer organization is the role that authorizes the budget for service consumption, ensuring that funding is approved to obtain and use the service.

NEW QUESTION # 86
Which BEST describes the relationship between digital services and digital products?

A. Digital services and digital products exist independently
B. Digital products are always based on digital services
C. Digital services are always based on digital products
D. Digital products are service actions performed by providers

Answer: C

Explanation:
Digital services are always based on digital products, so option B is correct. In ITIL, a digital product is a combination of an organization's resources based on digital technology and designed to offer value to consumers. A digital service uses those digital products to facilitate outcomes and support value co-creation. This means the product forms the technological and resource foundation for the service. The relationship does not work the other way around, so digital products are not based on digital services. They also do not exist independently in the context of digital service management, because products and services are integrated through the lifecycle and value system. Finally, digital products are not service actions. Service actions are provider activities, while products are configurations of resources. Therefore, digital services depend on digital products.

NEW QUESTION # 87
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