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BCS PC-BA-FBA-20 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Investigating the Business Situation12.5%- Investigation techniques
  • 1. Observation
  • 2. Workshops
  • 3. Interviews
  • 4. Scenarios and prototyping
Topic 2: Delivering the Business Solution5%- Business solution implementation
  • 1. Benefits realisation
  • 2. Solution deployment
  • 3. Post-implementation review
Topic 3: The Business Analysis Service Framework2.5%- Framework concepts
  • 1. Business change lifecycle
  • 2. Business analysis process model
Topic 4: What is Business Analysis5%- Business analysis concepts
  • 1. Role and responsibilities of a business analyst
  • 2. Business change and improvement
  • 3. Origins and development of business analysis
Topic 5: The Competencies of a Business Analyst2.5%- Business analyst competencies
  • 1. Professional techniques
  • 2. Business knowledge
  • 3. Personal qualities
Topic 6: Analysing and Managing Stakeholders10%- Stakeholder analysis
  • 1. Stakeholder identification
  • 2. Stakeholder management strategies
  • 3. Stakeholder categorisation
Topic 7: Documenting and Modelling Requirements10%- Requirements documentation
  • 1. Process modelling
  • 2. Use case modelling
  • 3. Data modelling
Topic 8: Establishing the Requirements10%- Requirements engineering
  • 1. Requirements elicitation
  • 2. Requirements classification
  • 3. Requirements prioritisation
Topic 9: Delivering the Requirements5%- Requirements delivery
  • 1. Requirements readiness
  • 2. Iteration planning
  • 3. Agile delivery support
Topic 10: Improving Business Services and Processes12.5%- Business process improvement
  • 1. Process modelling
  • 2. Gap analysis
  • 3. Business process redesign
Topic 11: The Strategic Context for Business Analysis7.5%- Strategy analysis
  • 1. SWOT analysis
  • 2. PESTLE analysis
  • 3. MOST analysis
  • 4. Porter's Five Forces
Topic 12: Defining the Solution7.5%- Solution definition
  • 1. Feasibility assessment
  • 2. Business options
  • 3. Solution scope
Topic 13: Making the Business Case5%- Business case development
  • 1. Cost-benefit analysis
  • 2. Risk assessment
  • 3. Investment appraisal
Topic 14: Validating and Managing Requirements5%- Requirements management
  • 1. Requirements validation
  • 2. Change control
  • 3. Requirements traceability

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BCS Foundation Certificate in Business Analysis V4.0 Sample Questions (Q68-Q73):

NEW QUESTION # 68
In relation to "personas", which statement is true?

Answer: C

Explanation:
Personas are fictional but evidence-based representations of typical users or customer groups. They help business analysts and design teams understand user goals, behaviours, needs, frustrations, and motivations. Personas are often developed from user research and can be based on generic user roles, then enriched with characteristics that make them realistic and useful for analysis. They are not equivalent to a RACI chart because RACI defines responsibility, accountability, consultation, and information responsibilities for tasks. A single real user may also perform multiple roles, so option B is too restrictive. Personas are useful in user-centred design and requirements analysis, but they are not mandatory for decision analysis. Therefore, the true statement is that personas are taken from generic user roles.


NEW QUESTION # 69
As part of an investigation, a business analyst has asked a business user to keep track of the actual tasks they carry out over a period of time.
What is this investigation technique called?

Answer: C


NEW QUESTION # 70
Business analysis bridges the gap between which two disciplines?

Answer: C


NEW QUESTION # 71
When used for business analysis, what does a process model show?

Answer: B

Explanation:
A process model is a visual representation of a business process or workflow, showing how activities are performed and how they relate to one another. It is commonly used in business analysis to understand, analyze, and improve processes.
Key Characteristics of a Process Model:
Graphical Representation: Process models visually depict workflows and subprocesses, making them easier to understand.
Cost Differences: Cost analysis is not the primary purpose of a process model.
Job Descriptions: Process models focus on workflows, not individual job roles.
Software Features: Informal descriptions of software features are unrelated to process modeling.
Evaluation of Each Option:
A . A graphical representation of a business process or workflow and its related sub-processes:
This accurately describes the purpose and nature of a process model.
Conclusion: This is correct .
B . The cost differences between how a customer currently does something and how they would like to do something:
Cost differences are analyzed separately and are not part of process modeling.
Conclusion: This is not correct .
C . The detailed job description of the work to be performed by an individual:
Job descriptions are documented separately and are not part of process modeling.
Conclusion: This is not correct .
D . An informal, detailed, description of a software system feature derived from an end user's perspective:
This describes user stories or feature descriptions, not process models.
Conclusion: This is not correct .


NEW QUESTION # 72
Which statement best defines "observation" as used in business analysis?

Answer: C

Explanation:
Observation is an investigation technique where the business analyst watches users performing their work in the real business environment. It helps the analyst understand actual behaviour, workarounds, hand-offs, delays, exceptions, and informal practices that stakeholders may forget to mention in interviews. Observation may be formal, with planned sessions and recording sheets, or informal, where the analyst watches activities less rigidly. Option A and option D describe interviews, because they involve asking stakeholders questions directly. Option C describes a workshop or collaborative modelling activity, not observation. The defining feature of observation is that the analyst studies work as it is actually performed, rather than relying only on what stakeholders say happens. Therefore, option B is the best definition.


NEW QUESTION # 73
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