Latest ITIL 4 Foundation exam pdf, ITILFNDv4 practice exam

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
The Four Dimensions of Service Management	- Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology
Service Management Key Concepts	- Value and Value Co-creation - Service Offerings - Service Relationships
ITIL Service Value System (SVS)	- Governance - Practices Overview - Continual Improvement - Guiding Principles - Service Value Chain

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EXIN ITIL 4 Foundation Sample Questions (Q160-Q165):

NEW QUESTION # 160
Which dimension considers data security and privacy?

A. Information and technology
B. Value streams and processes
C. Partners and suppliers
D. Organizations and people

Answer: A

NEW QUESTION # 161
Which is a purpose of the 'service level management' practice?

A. To support the agreed quality of a service by handling all agreed, user-initiated service requests
B. To set clear business-based targets for service levels
C. To establish and nurture the links between the organization and its stakeholders
D. To ensure that the organization's suppliers and their performance are managed appropriately

Answer: B

NEW QUESTION # 162
What should be used to set user expectations for request fulfilment times?

A. The time needed to realistically deliver the service
B. The time that the customer indicates for service delivery
C. The consumer demand for the service
D. The service levels of the supplier

Answer: A

NEW QUESTION # 163
Which of these should be logged and managed as a problem?

A. A monitoring tool detects a change of state for a service
B. A user requests delivery of a laptop
C. 'Continual improvement' needs to prioritize an improvement opportunity
D. Trend analysis shows a large number of similar incidents

Answer: D

NEW QUESTION # 164
Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A. Customers
B. Relationship managers
C. Suppliers
D. Developers

Answer: A

NEW QUESTION # 165
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