L5M9 Prüfungsfragen, L5M9 Fragen und Antworten, Operations Management

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Quality and Reliability Management- Failure prevention and recovery
  • 1. Failure measurement and impact
    • 2. Failure Mode and Effects Analysis (FMEA)
      • 3. Maintenance strategies and reliability improvement
        - Total Quality Management (TQM)
        • 1. Quality assurance vs total quality
          Operations Management Concepts- Performance objectives of operations
          • 1. Cost
            • 2. Flexibility
              • 3. Quality
                • 4. Dependability
                  • 5. Speed
                    - Definition and scope of operations management
                    • 1. Role of operations in supply chain efficiency and effectiveness
                      • 2. Operations as transformation process (input–transformation–output)
                        Performance Improvement in Operations- Performance measurement and benchmarking
                        • 1. Benchmarking techniques
                          • 2. Setting performance targets
                            - Continuous improvement approaches
                            • 1. Business process re-engineering
                              • 2. Process improvement methodologies
                                Operations Strategy and Performance- Order winners and order qualifiers
                                • 1. Competitive positioning through operations capability
                                  - Operations strategy development
                                  • 1. Top-down vs bottom-up strategy perspectives
                                    • 2. Stages of operations strategy evolution
                                      Operations Processes and Systems- Four Vs of operations
                                      • 1. Variety
                                        • 2. Variation in demand
                                          • 3. Volume
                                            • 4. Visibility
                                              - Process design and analysis
                                              • 1. Types of operations: manufacturing and services
                                                • 2. Input–transformation–output model

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                                                  CIPS Operations Management L5M9 Prüfungsfragen mit Lösungen (Q76-Q81):

                                                  76. Frage
                                                  Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO

                                                  Antwort: B,C

                                                  Begründung:
                                                  In-process checks and machine diagnostic checks provide answers the quickest as these are conducted DURING processes. Surveys and Point-of-departure interviews are conducted AFTER guests have left- so there is a time-delay here. They're also more resource- intensive. See p.96 for a list of techniques that can be used by a company to uncover failures.


                                                  77. Frage
                                                  Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

                                                  Antwort: A

                                                  Begründung:
                                                  you can't touch or hold), also requires operations management. P.2


                                                  78. Frage
                                                  Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
                                                  Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
                                                  Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
                                                  Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
                                                  Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
                                                  Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

                                                  Which of the following will you put into box 8?

                                                  Antwort: B

                                                  Begründung:


                                                  79. Frage
                                                  Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
                                                  Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
                                                  Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
                                                  Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
                                                  Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
                                                  Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

                                                  Which of the following will you put into box 5?

                                                  Antwort: C

                                                  Begründung:
                                                  The correct answers are as follows:


                                                  80. Frage
                                                  Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
                                                  Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
                                                  Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
                                                  Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
                                                  Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
                                                  Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

                                                  Which of the following will you put into box 3?

                                                  Antwort: A

                                                  Begründung:
                                                  The correct answers are as follows:


                                                  81. Frage
                                                  ......

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