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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Schedule and Dispatch Work	20%	- Resource scheduling 1. Optimize scheduling and routing 2. Use schedule board
Topic 2: Manage Inventory and Assets	15%	- Inventory management 1. Manage products and stock 2. Track customer assets
Topic 3: Field Service Mobile and Customer Experience	20%	- Customer engagement 1. Customer communication workflows 2. Service feedback management - Mobile app configuration 1. Enable offline capabilities 2. Configure Field Service mobile app
Topic 4: Work Order Management	25%	- Manage work orders lifecycle 1. Create and manage work orders 2. Manage incidents and service tasks
Topic 5: Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Configure organizational units and resources 2. Set up Field Service parameters

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q132-Q137):

NEW QUESTION # 132
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.

A. Set the Default Radius Unit to Miles under Scheduling Parameters.
B. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
C. Set the Default Radius Value to 50 under Scheduling Parameters.
D. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.

Answer: A,D

Explanation:
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings

NEW QUESTION # 133
Drag and Drop Question
You are a Dynamics 365 system functional consultant for a telecommunication firm.
You must configure and enable Agreements to ensure that work orders are automatically generated for customers who have contracted for that service, and that invoices are being sent at the correct intervals to the customers.
Which functions of the system support this requirement? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 134
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?

A. Click View Hierarchy on the refrigerator customer asset record.
B. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
C. Add the compressor sub-components as customer asset records.
D. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.

Answer: D

Explanation:
Section: Manage assets and agreements

NEW QUESTION # 135
Drag and Drop Question
You have the Universal Resource Scheduling (URS) security role.
Your organization creates a custom entity. The records for the entity need to be scheduled to resources.
You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the set up process.
Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with- universal-resource-scheduling

NEW QUESTION # 136
Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history.
Contoso wants metrics around the service history of each customer asset including tracking performance for each scheduled maintenance per the service agreement. The metrics need to be displayed in the form of reports
/dashboards.
You need to build the service history and achieve the requirements.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Add the customer asset on the work order incident.
B. Use notes and the timeline feature.
C. Use the audit history of each customer asset.
D. Add the customer asset on the agreement incident.

Answer: B,D

NEW QUESTION # 137
......

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