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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Software Troubleshooting23%- Security-related troubleshooting
  • 1. Identify malware symptoms
  • 2. Recover compromised systems
  • 3. Resolve unauthorized access issues
- Operating system troubleshooting
  • 1. Troubleshoot performance problems
  • 2. Fix application and driver errors
  • 3. Resolve boot and startup issues
- Mobile and application troubleshooting
  • 1. Resolve connectivity problems
  • 2. Fix application crashes and freezes
  • 3. Troubleshoot mobile OS issues
Operating Systems28%- OS installation and configuration
  • 1. Manage mobile operating systems
  • 2. Install and configure Windows
  • 3. Configure macOS and Linux
- Windows tools and utilities
  • 1. Manage disks and partitions
  • 2. Use Command Prompt and PowerShell
  • 3. Use Task Manager and Device Manager
- File systems and maintenance
  • 1. Configure backup and recovery
  • 2. Manage file systems and permissions
  • 3. Perform OS updates and upgrades
Operational Procedures21%- Safety and compliance
  • 1. Follow workplace safety procedures
  • 2. Understand environmental impacts
  • 3. Handle hazardous materials properly
- Backup and disaster recovery
  • 1. Implement backup strategies
  • 2. Perform disaster recovery procedures
  • 3. Verify data integrity
- Documentation and professionalism
  • 1. Maintain accurate documentation
  • 2. Follow change management procedures
  • 3. Use professional communication skills
Security28%- Security best practices
  • 1. Implement physical security measures
  • 2. Perform data destruction and disposal
  • 3. Apply least privilege principles
- Security fundamentals
  • 1. Apply encryption technologies
  • 2. Implement authentication and access controls
  • 3. Configure wireless security
- Threat prevention
  • 1. Detect and remove malware
  • 2. Secure end-user devices
  • 3. Prevent phishing and social engineering

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q289-Q294):

NEW QUESTION # 289
A developer needs to isolate a testing VM in a Type 1 hypervisor from the other guests. Which of the following does the administrator need to use to accomplish this task?

Answer: D

Explanation:
A sandbox provides an isolated environment within the hypervisor where a virtual machine can run independently without affecting other guests, ensuring safe testing and containment.


NEW QUESTION # 290
After a recent system update, a user ' s Windows 11 computer begins to experience slower boot times. The user notices additional icons are in the system tray. Which of the following should a technician do first to resolve the issue?

Answer: A

Explanation:
Extra icons in the system tray after an update often indicate new background apps loading at startup, increasing boot time. The Mike Meyers Lab Manual explains that "autostarting programs will slow down your system," and Windows provides control through Task Manager's Startup tab to enable/disable startup programs-specifically calling this out as useful "especially if Windows is slow to load." The All-in-One Exam Guide gives the same practical step: open Task Manager's Startup tab and "review the enabled applications for any you don't need," then disable unnecessary ones to regain speed.
Importantly, the All-in-One answer guidance explicitly notes that disabling unnecessary startup programs is the least disruptive first action: "Andre's best option would be to disable unnecessary startup programs... A system restore might help... but it'll be much slower and more disruptive." Uninstalling the update or restoring the system are more disruptive and should come later if simpler optimization fails. Antivirus scanning can be appropriate if no obvious cause exists, but the clear clue here is new startup items (system tray icons).


NEW QUESTION # 291
Which of the following is the BEST method for preventing malware installation and preventing accidental disclosure of sensitive information by an organization's employees?

Answer: B

Explanation:
Among the options, threat (end-user) education most directly addresses both preventing malware installation and preventing accidental disclosure of sensitive information, because it changes user behavior-the number one target of many attacks. Quentin Docter emphasizes: " By far the best prevention of security threats is the education of your end users regarding common threats ," explaining that the most effective method is teaching users not to open suspicious files and to open only those they're reasonably sure are malware-free. Docter adds that trained users can better identify Trojans and phishing scams and should also learn guidelines for protecting sensitive information and recognizing social engineering threats.
Docter also states clearly that even when antimalware tools exist, " user education is much more effective " in preventing certain notification-based and trick-based malware installs. While Secure Boot, firewalls, and email gateways are valuable technical controls, they don't cover the broad human-risk dimension of both malware installs and sensitive data disclosure as effectively as education/training. Hence B is correct.


NEW QUESTION # 292
An end user discovers a virus on their computer. A technician quarantines the computer, scans for viruses, and remediates the infection. Which of the following is the next step the technician should take?

Answer: D

Explanation:
Educating the end user is the next step to help prevent future infections by informing them about safe practices and how to avoid similar threats.


NEW QUESTION # 293
A user is trying to install new software. The application downloads successfully, but when the user attempts to install the application, the user receives a prompt for credentials. Which of the following would the technician most likely do to resolve this issue?

Answer: D

Explanation:
The credential prompt during installation is caused by User Account Control requiring administrative privileges to install software. Adjusting UAC settings or providing appropriate administrative approval resolves the issue by allowing the installation to proceed with elevated permissions.


NEW QUESTION # 294
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