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| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL4 Foundation |
| Certificate Validity Period: | No fixed expiry (subject to PeopleCert certification policy updates) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Practice Manager |
| Real Exam Qty: | 40 multiple-choice questions |
| Passing Score: | 65% (26 out of 40 questions) |
| Available Languages: | German, French, Japanese, Korean, Spanish, Portuguese (Brazil), English, Chinese (Simplified) |
| Exam Price: | Varies by region and provider (typically ~£200–£400 GBP equivalent) |
| Exam Format: | Scenario-based questions (basic level), Multiple-choice, Closed book |
| Exam Duration: | 60 minutes |
| Recommended Training: | PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official ITIL Certification Page |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (PeopleCert) |
| Pre Condition: | No formal prerequisites required. Recommended basic understanding of IT service management concepts. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation |
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NEW QUESTION # 31
Which of the following dimension of product and service management addresses organizational and cross- organizational workflows?
Answer: C
Explanation:
The dimension that addresses organizational and cross-organizational workflows is value streams and processes, so option D is correct. ITIL uses this dimension to focus on how work is organized, coordinated, and performed to enable value creation. It includes flows of activities, information, and artifacts within the organization and across organizational boundaries. This dimension is especially important because value is often created through complex interactions among multiple teams, suppliers, and systems. By understanding processes and mapping value streams, organizations can identify delays, bottlenecks, and waste while improving coordination and outcomes. Partners and suppliers focuses on external relationships, organizations and people focuses on structure and skills, and information and technology focuses on enabling systems and data. The workflow dimension is therefore value streams and processes.
NEW QUESTION # 32
According to the ITIL Guiding Principle ' Start where you are ' , what is the MAIN risk of starting over without considering what is already available when improving a service?
Answer: B
Explanation:
The main risk is wasting time and losing valuable existing capabilities and resources, so option D is correct.
The guiding principle "start where you are" encourages organizations to assess the current state before deciding what to change. Existing services, workflows, knowledge, technologies, relationships, and capabilities may already provide useful foundations for improvement. Ignoring them can lead to unnecessary effort, repeated mistakes, disruption, and the loss of things that were already working well. ITIL does not suggest preserving everything unchanged, but it does recommend understanding and reusing what is valuable before rebuilding. Starting over without evaluation can also damage morale and continuity. This principle helps organizations improve more intelligently by building on reality instead of assuming that total replacement is always the best answer.
NEW QUESTION # 33
Which chapter of an ITIL Official Practice Guide provides recommendations for the successful automation of the practice?
Answer: D
Explanation:
ITIL Official Practice Guides all follow a common structure, and the Foundation book includes a table showing the chapters and their contents. In that structure, the "information and technology" chapter contains key information used by the practice and "automation and tooling, including recommendations for successful automation of the practice." That line is explicit, which makes option A the correct answer. The other chapters have different purposes. "Value streams and processes" covers the processes, activities, and contribution of the practice to service value streams. "Organizations and people" focuses on roles, competencies, responsibilities, organizational solutions, and teams. "Partners and suppliers" addresses dependencies on third parties and support from them. Because the question asks specifically where the recommendations for successful automation appear, the answer must be the chapter where ITIL explicitly places automation guidance. The book also mentions appendices and Official Practice Guides as sources for automation tools, but the formal chapter in each guide for automation recommendations is "information and technology." Therefore, A is the exact verified answer.
NEW QUESTION # 34
What is Site Reliability Engineering (SRE) ?
Answer: B
Explanation:
The correct answer is D. ITIL Version 5 defines Site Reliability Engineering, or SRE, as a technology management discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems, with the goal of creating ultra-scalable and highly reliable software systems. SRE supports the shift from reactive to proactive operations and is especially useful for modern digital products operating in complicated technology environments. Option A describes continuous integration, where code is frequently merged into a shared repository. Option B is closer to risk management or resilience planning, not SRE. Option C describes assessing reliability, but SRE is broader than evaluation; it applies engineering practices to improve operational reliability, scalability, and performance. ITIL also links SRE with observability because teams need to understand the current and predicted state of digital products by analysing outputs such as metrics, logs, and traces. Therefore, option D is the most accurate definition.
NEW QUESTION # 35
Which is the purpose of the "transition" activity?
Answer: D
Explanation:
ITIL Version 5 states that the purpose of the "transition" activity is "to seamlessly introduce new or updated products into operational environments and to ensure effective onboarding/offboarding of suppliers." This wording directly supports option A. The transition activity happens after solutions have been built and tested and focuses on moving them safely into the live environment. ITIL also explains that this may include deployment to the organization's own live environment, a customer environment, or a marketplace, depending on the product architecture. In addition, transition covers onboarding and offboarding suppliers when acquired services or resources become part of delivery, operation, or support. The other options match different lifecycle activities. Option B describes discover, which is about alignment with service-consumer needs and strategy. Option C fits design, where prototypes and specifications are produced. Option D describes build, which is the activity of developing, integrating, and testing digital products. Because ITIL explicitly names seamless introduction into operational environments as the core purpose of transition, A is the exact verified answer.
NEW QUESTION # 36
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