BONUS!!! Fast2test AP-226 시험 문제집 전체 버전을 무료로 다운로드하세요: https://drive.google.com/open?id=1omJuI9tNuCyr0HYD01o3BhC5vK_KBzWt
IT업계에 종사하는 분이 점점 많아지고 있는 지금 IT인증자격증은 필수품으로 되었습니다. IT인사들의 부담을 덜어드리기 위해Fast2test는Salesforce인증 AP-226인증시험에 대비한 고품질 덤프를 연구제작하였습니다. Salesforce인증 AP-226시험을 준비하려면 많은 정력을 기울여야 하는데 회사의 야근에 시달리면서 시험공부까지 하려면 스트레스가 이만저만이 아니겠죠. Fast2test 덤프를 구매하시면 이제 그런 고민은 끝입니다. 덤프에 있는 내용만 공부하시면 IT인증자격증 취득은 한방에 가능합니다.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deploy | 10% | - Validation and Migration
|
| Topic 2: Discovery | 20% | - Customer Use Cases and Stakeholders
|
| Topic 3: Implement | 41% | - Data and Migration
|
| Topic 4: Design | 29% | - Implementation Planning
|
Fast2test에는 IT인증시험의 최신Salesforce AP-226학습가이드가 있습니다. Fast2test 는 여러분들이Salesforce AP-226시험에서 패스하도록 도와드립니다. Salesforce AP-226시험준비시간이 충분하지 않은 분은 덤프로 철저한 시험대비해보세요. 문제도 많지 않고 깔끔하게 문제와 답만으로 되어있어 가장 빠른 시간내에Salesforce AP-226시험합격할수 있습니다.
질문 # 51
The customer needs ongoing support and training for their new system. Which Salesforce resource is most valuable?
정답：B
설명：
For ongoing support and training for a new system, Salesforce Premier Support is the most valuable resource. Premier Support provides additional services beyond standard support, including 24/7 assistance, access to expert coaching, accelerated response times, and more. This level of support is particularly beneficial for organizations that need extensive help and rapid resolution of issues as they adapt to and evolve with their new Salesforce system.
Reference: Salesforce Premier Support
질문 # 52
The customer prioritizes cost optimization and efficient resource allocation. Which design aspect contributes to this?
정답：D
설명：
Focusing on cost optimization and efficient resource allocation, leveraging standard Salesforce features and pre-built functionalities is the most effective approach. This design aspect minimizes the need for extensive custom development, which can be costly and resource-intensive to maintain. By using built-in capabilities, organizations can take advantage of Salesforce's robust platform, ensuring that they are using reliable, tested solutions that integrate seamlessly without the additional overhead associated with custom solutions.
질문 # 53
Ursa Major Solar is enhancing its Messaging for Web implementation on the customer site to pass the Customer ID and visited URL as web content to their service apert wen the conversation starts.
How should a consultant implement these requirements?
Create two custom fields then create two custom parameters, clone and the messaging channel. Add the two custom parameters as hidden precatedly Salesforce code embedded on the help site to auto set customer Update Omni-Channel Flow to populate the custom fields.
Create a contact custom field customer ID and case custom felt viste R. At The custom fields to pre-chat form Modify the Sales contended on the he customer ID and visited URL value Create a contact custom field customer ID and ca custom parameters, Customer_ID and visited URL for the messytee custom parameters as hidden pre-chat belts Mosity the site to auto set customer, ID and visited, URL value to t leveraging extra PrechatFormDetails APL Ursa Major Solar (UMS) provides customer support primarily using the phone channel through Computer Telephony Integration (CTI) in Salesforce. UMS recently stated .. spikes of service calls coming in that often result in customers waiting for hour on the phone.
Which recommendation should the consultant make to improve this?
정답：A
설명：
To implement the requirement of passing the Customer ID and visited URL in Ursa Major Solar's Messaging for Web, the consultant should create a contact custom field for the customer ID and a case custom field for the visited URL. These fields should then be added to the pre-chat form, and the Salesforce code embedded on the help site should be modified to automatically set these values when a conversation starts. This setup allows for the capture and use of specific customer and interaction data, enhancing personalization and relevance of support interactions initiated through the web messaging channel.
Reference: https://help.salesforce.com/s/articleView?id=sf.chat_prechat_details.htm To address the issue of service call spikes and long customer wait times, the consultant should recommend implementing an SMS Digital Channel and redirecting customers from phone to SMS. This digital channel allows for more flexible and asynchronous communication, which can help manage the volume of incoming queries more efficiently than voice calls alone. Implementing SMS also provides customers with a convenient and accessible way to receive support, potentially reducing the pressure on the phone channel during peak times.
Reference: https://help.salesforce.com/s/articleView?id=sf.messaging_channels_setup_sms.htm
질문 # 54
The company prioritizes increasing online self-service adoption. Which KPI would effectively measure this?
정답：C
설명：
The Case Volume Deflection Rate is the key performance indicator that would effectively measure the success of increasing online self-service adoption. This KPI calculates the percentage of potential cases that are deflected through self-service channels such as FAQs, knowledge base articles, and automated chatbots, indicating how well these tools are serving customers' needs without requiring direct agent involvement. It is an effective measure of self-service adoption and efficiency.
질문 # 55
You're deploying a new web chat widget with proactive engagement triggers. Which cut-over requirement helps optimize customer experience and minimize intrusion?
정답：C
설명：
Optimizing customer experience with a new web chat widget involves several strategic actions:
A: Defining precise triggers based on visitor behavior ensures proactive engagements are timely and relevant.
B: Configuring clear opt-out options respects customer preferences and minimizes intrusion.
C: Providing agents with customer context and browsing history enhances the ability to offer personalized assistance.
Implementing these requirements collectively ensures a positive and non-intrusive chat experience, fostering customer satisfaction and engagement.
질문 # 56
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우리 Fast2test 에는 최신의Salesforce AP-226학습가이드가 있습니다. Fast2test의 부지런한 IT전문가들이 자기만의 지식과 끊임없는 노력과 경험으로 최고의Salesforce AP-226합습자료로Salesforce AP-226인증시험을 응시하실 수 있습니다.Salesforce AP-226인증시험은 IT업계에서의 비중은 아주 큽니다. 시험신청하시는분들도 많아지고 또 많은 분들이 우리Fast2test의Salesforce AP-226자료로 시험을 패스했습니다. 이미 패스한 분들의 리뷰로 우리Fast2test의 제품의 중요함과 정확함을 증명하였습니다.
AP-226인기자격증 인증시험덤프: https://kr.fast2test.com/AP-226-premium-file.html
그리고 Fast2test AP-226 시험 문제집의 전체 버전을 클라우드 저장소에서 다운로드할 수 있습니다: https://drive.google.com/open?id=1omJuI9tNuCyr0HYD01o3BhC5vK_KBzWt