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NEW QUESTION # 82
Administrators at Bloomington Caregivers track patients' doctor visits in Health Cloud. The administrators need to send all of their patients' visit information to their Enterprise Resource Planning (ERP) system for a weekly billing cycle.
Which integration pattern should a consultant recommend for this?
Answer: C
Explanation:
The scenario is about sending patients' visit information from Health Cloud to an ERP system on a weekly billing cycle.
This is a scheduled, bulk-data transfer requirement (not real-time, not request/response).
The correct integration pattern here is a batch extract using an ETL tool.
ETL tools (like Informatica, Mulesoft, Talend) are best for handling scheduled bulk data movement between Salesforce and external systems, especially for billing cycles.
The process can be scheduled nightly/weekly to pull visit data and send it to the ERP system.
Why not the others?
A . Fire and Forget with ESB - Used for real-time event-driven messaging (e.g., when an event happens, send a message immediately). Not needed here since the requirement is weekly batch.
C . ERP system to call the FHIR Billing API in Health Cloud - This would make sense if the ERP were pulling billing records via FHIR APIs, but here the need is sending visit data from Salesforce โ ERP in bulk.
D . Request and Reply with ESB - Used when an external system calls Salesforce and expects an immediate response. Not applicable for scheduled, large-scale billing exports.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Integration Guide:
"For billing, claims, or other periodic back-office processes, use a batch integration pattern with an ETL tool to extract large volumes of patient and encounter data from Salesforce on a scheduled basis." Salesforce Integration Patterns and Practices Salesforce Health Cloud Data Exchange
NEW QUESTION # 83
A consultant needs to implement Health Cloud and is in the discovery stage of the project.
Which three approaches should the consultant consider to collect information to understand where Health Cloud fits within the application architecture?
Answer: A,C,E
NEW QUESTION # 84
A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?
Answer: D
Explanation:
In Health Cloud ' s provider and patient data model, patient-to-physician care associations (such as PCP, Cardiologist, Oncologist) are tracked using Patient Provider Relationship (or Care Team memberships). From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Patient Provider Relationship) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Provider
NEW QUESTION # 85
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information. Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: A
Explanation:
For a patient contact center handling scheduling and billing inquiries, the primary end-user persona is the Contact Center Agent, supported by the Salesforce Administrator and Integration Architect as technical stakeholders. From a discovery perspective, the consultant should validate the current-state workflow with the people who perform it, document pain points and handoffs, and translate the findings into functional, data, security, and integration requirements before solution design begins. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Personas: Contact Center agent | Stakeholders: Salesforce administrator, Integration architect # (Correct Answer)) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Discovery - Provider; Integration; Scheduling
NEW QUESTION # 86
A payer needs to work with plan members and medical providers to influence decisions through a case-by- case review of the appropriateness of care. When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?
Answer: C,D
Explanation:
Utilization Management requirements center on designing Care Request records for authorizations and establishing review workflows across the three standard review types: Prior Authorization, Concurrent Review, and Retrospective Review. Utilization Management structures care requests, authorization review, medical-necessity determination, concurrent review, and related payer-provider approval workflows. From a discovery perspective, the consultant should validate the current-state workflow with the people who perform it, document pain points and handoffs, and translate the findings into functional, data, security, and integration requirements before solution design begins. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions; Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Discovery - Utilization Management
NEW QUESTION # 87
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