New CIPS L5M9 Practice Materials - L5M9 Passed

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Topic 1: Operations Management Concepts	- Definition and scope of operations management 1. Role of operations in supply chain efficiency and effectiveness 2. Operations as transformation process (input–transformation–output) - Performance objectives of operations 1. Speed 2. Dependability 3. Flexibility 4. Quality 5. Cost
Topic 2: Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Failure Mode and Effects Analysis (FMEA) 2. Maintenance strategies and reliability improvement 3. Failure measurement and impact
Topic 3: Operations Strategy and Performance	- Operations strategy development 1. Stages of operations strategy evolution 2. Top-down vs bottom-up strategy perspectives - Order winners and order qualifiers 1. Competitive positioning through operations capability
Topic 4: Operations Processes and Systems	- Process design and analysis 1. Types of operations: manufacturing and services 2. Input–transformation–output model - Four Vs of operations 1. Visibility 2. Volume 3. Variety 4. Variation in demand
Topic 5: Performance Improvement in Operations	- Performance measurement and benchmarking 1. Benchmarking techniques 2. Setting performance targets - Continuous improvement approaches 1. Business process re-engineering 2. Process improvement methodologies

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The CIPS L5M9 certification exam offers a great opportunity to advance your career. With the Operations Management certification exam beginners and experienced professionals can demonstrate their expertise and knowledge. After passing the Operations Management (L5M9) exam you can stand out in a crowded job market. The L5M9 certification exam shows that you have taken the time and effort to learn the necessary skills and have met the standards in the market.

CIPS Operations Management Sample Questions (Q62-Q67):

NEW QUESTION # 62
Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?

A. dependability
B. cost
C. flexibility
D. speed

Answer: C

Explanation:
This is flexibility. P.40 details the stages of product lifecycle and the dominant performance objective. It states: introduction stage = flexibility, growth stage = speed, maturity = quality and costs, decline stage= cost. Now whether or not you agree with this completely, this is what the study guide says and is worth remembering. (I personally think cost is very important at the introductory stage, because if you don't recoup your costs and break even, you won't ever get to the maturity stage- but CIPS says flexibility is most important at this stage, so that's the correct answer for the exam).

NEW QUESTION # 63
JJ Ltd is a sporting goods manufacturer who is based in the UK. It is considering expanding its operations to include manufacturing sites based in South Americ a. Which of the following considerations will JJ Ltd need to consider now that they are becoming an international organisation? Select TWO

A. product design
B. cultural aspects
C. keeping costs down
D. quality standards

Answer: B,D

Explanation:
In global sourcing cultural aspects will be important (such as differences in language and customs). Quality Standards is also a consideration as these differ from country to country. Keeping costs down and product design are incorrect as these would have been a consideration beforehand- they're not new considerations as per the question. See p.66 of the study guide.

NEW QUESTION # 64
The Public Sector only provides Services not Goods. Is this TRUE?

A. no- the public sector provides goods rather than services
B. yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
C. yes- the public sector provides services such as education and health care
D. no- the public sector may provide goods as well as services

Answer: D

Explanation:
The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65

NEW QUESTION # 65
Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

A. supply chain integration
B. process improvement
C. bottom-up process design
D. fact-based decision making
E. employee involvement

Answer: B,D,E

Explanation:
The other 5 principles are; customer focus, system integration, communication and continuous improvement

NEW QUESTION # 66
Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

A. no- TQM includes Kansai engineering
B. yes- other examples include business process re-engineering
C. yes- other examples include statistical process control
D. no- TQM includes quality circles and quality function deployment

Answer: C

Explanation:
The correct answer is 2. Firstly the statement is true TPM and JIT are examples of TQM- so discount options 3 and 4. Between 1 and 2 - 1 is incorrect as BPR is not a form of TQM but statistical process control is. This is from p.107. There are 6 types of TQM- do learn these all for the exam- it's known to come up frequently in the exam.

NEW QUESTION # 67
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