시험패스가능한ITIL-4-Foundation최신시험최신덤프인증덤프

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
ITIL Service Value System20%- Governance
- Continual improvement
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Overview and purpose
Four Dimensions of Service Management15%- Partners and suppliers
- Organizations and people
- Value streams and processes
- Information and technology
ITIL Guiding Principles20%- Optimize and automate
- Think and work holistically
- Progress iteratively with feedback
- Focus on value
- Start where you are
- Collaborate and promote visibility
- Keep it simple and practical
Service Management Concepts15%- Products and services
- Service relationships: service providers, consumers, stakeholders
- Value, outcomes, costs and risks
ITIL Practices30%- General management practices
  • 1. Continual improvement
    • 2. Relationship management
      • 3. Supplier management
        • 4. Service level management
          • 5. Information security management
            - Service management practices
            • 1. Service desk
              • 2. Service request management
                • 3. Problem management
                  • 4. Change enablement
                    • 5. Service configuration management
                      • 6. Incident management
                        • 7. Deployment management

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                          ITIL-4-Foundation최신 업데이트버전 공부문제 - ITIL-4-Foundation높은 통과율 공부문제

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                          최신 ITIL 4 ITIL-4-Foundation 무료샘플문제 (Q27-Q32):

                          질문 # 27
                          Which service request management decisions require that policies are established'?

                          정답：A


                          질문 # 28
                          What ensures that a service provider and a service consumer continually co-create value?

                          정답：C

                          설명：
                          A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.
                          https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=and%20stakeholder%20management.-,Service%20Relationships,interchangeably%2C%20depending%20on%20the%20situation.


                          질문 # 29
                          Which action is performed by a service provider?

                          정답：D

                          설명：
                          Explanation/Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/it-service-management-concepts


                          질문 # 30
                          What is MOST LIKELY to be handled as a service request?

                          정답：C


                          질문 # 31
                          A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

                          정답：A

                          설명：
                          Explanation
                          Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible.
                          https://www.bmc.com/blogs/itil-v3-incident-management/


                          질문 # 32
                          ......

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                          ITIL-4-Foundation최신 업데이트버전 공부문제: https://www.itcertkr.com/ITIL-4-Foundation_exam.html

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