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| Section | Weight | Objectives |
|---|---|---|
| Standard and Custom Objects | 10% | - Understand standard object relationships - Configure lookup and master-detail relationships - Understand external ID fields - Create custom objects and fields |
| Mangaging User Accounts | 10% | - Create and manage user accounts - Assign users to roles and public groups - Understand the difference between profiles and permission sets - Configure user profiles and permission sets - Reset user passwords |
| Object Manager and Lightning Platform Basics | 20% | - Set up lookup and master-detail relationships - Configure field-level security - Configure validation rules - Understand field types and properties - Create custom and formula fields - Create custom objects and fields |
| Configuration and Setup | 20% | - Explain the different record types - Configure org-wide defaults and role hierarchy - Describe the steps to set up a Salesforce organization - Understand the sharing model - Identify the capabilities of the Salesforce UI - Explain the Salesforce data model - Describe the ability to track task activities |
| Sales Cloud Applications | 15% | - Understand sales automation features - Set up opportunity management - Configure products and price books - Create and manage reports and dashboards - Configure lead management |
| Security and Access | 15% | - Create and modify role hierarchies - Set up sharing rules - Configure org-wide default settings - Describe the Salesforce security model - Configure field-level security - Understand Salesforce Shield features |
| Data Management | 10% | - Import and export data - Manage duplicate rules and matching rules - Use Data Loader - Understand data storage management - Configure data validation tools |
| Workflow and Process Automation | 15% | - Understand Flow builder basics - Create Process Builder processes - Create workflow rules and actions - Build approval processes - Distinguish between workflow, Process Builder, and Flow |
| Analytics - Reports and Dashboards | 10% | - Understand bucket fields and summary fields - Create and modify reports and report types - Schedule reports and subscribe to reports - Create dashboards - Build custom report types |
| AppExchange | 5% | - Navigate the AppExchange marketplace - Understand managed packages - Evaluate and install apps from AppExchange |
| Service Cloud Applications | 10% | - Configure cases and entitlements - Configure Omni-Channel and Service Cloud features - Create macros and quick text - Set up Salesforce Knowledge |
| Desktop and Mobile Administration | 5% | - Configure Salesforce Mobile app - Set up Salesforce Classic vs Lightning Experience - Understand Salesforce1 mobile considerations |
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NEW QUESTION # 105
Which feature gives a sales team the ability to prioritize deals with recent updates in the List view and Kanban view?
Answer: C
Explanation:
Deal Change Highlights is a feature in Lightning Experience that helps sales teams quickly identify recent changes to opportunities. In list views and the Kanban view, changes to the "Amount" or "Close Date" fields are highlighted with green (for positive changes) or red (for negative changes) arrows and text for seven days. This allows reps and managers to visually prioritize deals that have recently shifted in value or timing without having to open each record. Big Deal Alerts (Option A) send emails for high-value deals. Report Filters (Option B) are for general data analysis. The Opportunity Path (Option D) helps guide users through stages but does not highlight recent field-level data changes in a list format.
NEW QUESTION # 106
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should a Platform Administrator use to fulfill this requirement?
Answer: D
Explanation:
Case Escalation Rules are the dedicated tool for time-based notifications and reassignments in Service Cloud. The Platform Administrator can set an escalation rule entry that triggers when a case is "Older than 2 hours" and meets specific status criteria (e.g., Status = New). The rule can then be configured to send an Email Notification to a manager or a specific distribution list. This ensures that management is alerted to potential SLA breaches. Assignment Rules (Option A) only run when a case is first created. Formula fields (Option C) can calculate time but cannot send notifications. Omni-Channel Supervisor (Option D) allows for real-time monitoring but does not provide automated email alerting based on specific time-elapsed thresholds.
NEW QUESTION # 107
Senior leadership wants to be notified of any opportunities over $250,000 with more than a 75% probability of closing. Which feature should a Platform Administrator set up to facilitate this?
Answer: B
Explanation:
Big Deal Alerts are a specialized, "out-of-the-box" notification feature specifically for the Opportunity object. This tool allows a Platform Administrator to define a threshold based on
"Amount" and "Probability." When an opportunity is created or updated and meets these thresholds (in this case, >$250k and >75%), Salesforce automatically sends an email notification to a specified user or a list of stakeholders. This is the most efficient way to meet the requirement because it is a native feature designed exactly for high-value deal visibility. While Reports and Dashboards (Option C) can display this data, they are "pull" mechanisms that require leadership to actively check them, whereas a Big Deal Alert is a "push" mechanism that ensures immediate awareness. Guidance for Success (Option A) provides tips within a sales path, and Similar Opportunities (Option D) helps reps find related deals, but neither is designed for automated leadership notifications.
NEW QUESTION # 108
Ursa Major Solar's Platform Administrator is editing the page layout for a new custom object. A text area field is accidentally removed from the page layout, and it needs to be restored to the page layout. What are two methods for achieving this goal?
Answer: A,D
Explanation:
When a field is removed from a page layout, the field itself is not deleted from the database; it is simply no longer displayed to the user. To restore it, the most direct method is to use the Page Layout Editor, find the field in the Fields Palette at the top of the editor, and drag it back onto the layout (Option D). This is the standard "undo" action for layout changes. Alternatively, if the layout has undergone many complex changes and the admin wants to revert to a known good state, they could restore it from a Sandbox (Option B) by redeploying the layout metadata. Option C is incorrect because the Recycle Bin is for deleted records or fields, not for layout configurations. Option A is a workaround that involves creating a new layout based on another, but it is not a direct way to "restore" the specific layout being edited.
NEW QUESTION # 109
A sales team is having difficulty understanding which stage their opportunity is in and what the company sales process requires of them in that stage. Which feature should a Platform Administrator implement to help the sales team quickly determine where they are in the sales process and what is required of them?
Answer: B
Explanation:
The Opportunity Sales Path (or simply Path) is a visual representation of the stages in a sales process. It is the best tool for this requirement because it not only shows the current stage prominently at the top of the record but also allows administrators to define Key Fields and Guidance for Success for every stage. This guidance can include specific steps, tips, and links to company resources that explain exactly what a rep needs to do to move the deal to the next phase. Reports (Option A), List Views (Option D), and Big Deal Alerts (Option C) provide data and notifications but do not offer the contextual, stage-by-stage guidance that the Path provides.
NEW QUESTION # 110
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